Cinemark - About Us

About Cinemark

Other Available Positions

 

IT Field Services Technician – Plano, TX

Cinemark currently has a position available in the Theater Technology Department. This position plays a key role in the department, which is responsible for all technical equipment that resides in the theater.

Roles & Responsibilities:

  • Travel to theater locations across North America to complete preventative maintenance, new installations, upgrades and projects. When not travelling, selected candidate can work from the office using a provided laptop computer and mobile phone.

  • Install, troubleshoot and maintain servers, routers, firewalls, switches, point of sale equipment and software.

  • Work closely with Cinemark Support Center to provide escalated high-level troubleshooting and ensure timely resolution of issues.

  • Work closely with Theater managers on proper operation, maintenance, and troubleshooting of hardware and software.

  • Communicate detailed technical information to both technical and non-technical personnel.

  • Basic inventory duties including maintenance of spare network equipment.

Qualification & Requirements:

  • Basic knowledge of Microsoft Windows Systems (server and client versions), Microsoft Office, Cisco IOS, and networking architecture.

  • Excellent analytical, problem solving, time management and organizational skills.

  • Excellent verbal and written communication skills.

  • Ability and willingness to learn new technologies quickly.

  • Self-motivated and able to work independently.

  • A proven team player with the ability to work under pressure.

     

The preferred professional designation/certification is a bachelor's degree or technical diploma in Computer Science and/or 2+ years of related work experience in the IT industry. Experience in movie theater operations is a plus, candidate must be willing to travel and work a flexible schedule including evenings, holidays and weekends if needed.

Be prepared to answer a questionnaire once Human Resources has reviewed your resume.

 

IT Field Services Technician – Los Angeles, CA

Cinemark currently has a position available in the Theater Technology Department. This position plays a key role in the department, which is responsible for all technical equipment that resides in the theater. 

Roles & Responsibilities:

  • Travel to theater locations in the Southwest US to complete preventative maintenance, new installations, upgrades and projects. When not travelling, selected candidate can work from the office using a provided laptop computer and mobile phone. Occasional travel outside of this geographic area may also be required if needed for special projects.

  • Install, troubleshoot and maintain servers, routers, firewalls, switches, point of sale equipment and software.

  • Work closely with Cinemark Support Center to provide escalated high-level troubleshooting and ensure timely resolution of issues.

  • Work closely with Theater managers on proper operation, maintenance, and troubleshooting of hardware and software.

  • Communicate detailed technical information to both technical and non-technical personnel. 

Qualification & Requirements:

  • Basic knowledge of Microsoft Windows Systems (server and client versions), Microsoft Office, Cisco IOS, and networking architecture.

  • Excellent analytical, problem solving, time management and organizational skills.

  • Excellent verbal and written communication skills.

  • Ability and willingness to learn new technologies quickly.

  • Self-motivated and able to work independently.

  • A proven team player with the ability to work under pressure. 

The preferred professional designation/certification is a bachelor's degree or technical diploma in Computer Science and/or 2+ years of related work experience in the IT industry. Experience in movie theater operations is a plus, candidate must be willing to travel and work a flexible schedule including evenings, holidays and weekends if needed.             

Be prepared to answer a questionnaire once Human Resources has reviewed your resume.  

 

Call Center Technical Trainer - Frisco, TX

Job Purpose: Plan, conduct, and evaluate training of all aspects of theater technology for the Cinemark Support Center. (i.e. All Projection, Terminals, Digital Signs, Networking, Servers, and Peripheral Equipment.)

Call Center Technical Trainer Job Duties:

  • Access Call Center representatives training needs by collecting information pertaining to work procedures, work flow, and reports; understanding job-specific functions and tasks.

  • Designs Call Center training materials by identifying and describing information needs; submitting initial versions for review; revising and editing final copy.

  • Design and develop class plans for real-world labs for end-user and Call Center representatives.

  • Responsible for the development of staff which will involve the identification, development, coordination and presentation of training Call Center staff and review documentation of procedures shared with the theatre employees.

  • Perform the planning, coordination, and presentation of internal/external training programs, including creating, editing and maintain CLU website content and SharePoint files.

  • Coordinate information and support with other departments within Theatre Technology, as required, for development and presentation of training programs.

  • Maintains quality service by establishing and enforcing organization standards and develops best practices

  • Constantly improve training by evaluating effectiveness of specific job applications.

  • Provide training sessions to all levels of representatives within the Call Center, including classroom, Lab and online training.

  • Preforms Call Center Representative technical evaluations

  • Must be flexible in schedule and able to adapt to rapid adjustments on a short notice basis.

  • Ensures operation of training lab equipment by completing preventive maintenance requirements; following manufacturer's instructions; and troubleshooting malfunctions.

  • Provide thought leadership around development and management of knowledge and expertise.

  • Manage knowledgebase

    Knowledge, Skills & Abilities:

  • In-depth knowledge of Microsoft Windows (server and client versions)

  • Advanced PC skills including Word processing, spreadsheets, databases, presentations

  • Ability to facilitate solutions in a fast paced, complex technology, and business environment

  • Excellent interpersonal and relationship skills; be seen as a leader and trainer to other technical people on the team

  • Strong time management and organizational skills

  • Excellent oral, written and presentation communication skills

  • Decision-making skills to determine the most appropriate solutions

  • Excellent technical troubleshooting skills

  • Fluent in Spanish and/or Portuguese would be an asset

    Required Experience:

  • 2+ years of related work experience in the Technical Support, Training or related technology field.

  • Experience in identifying and understanding technical issues and identify proper troubleshooting needs

  • 2+ years' experience with Knowledge of Digital Cinema systems support and troubleshooting

  • 2+ years' experience with Point of Sale support and troubleshooting

     

Be prepared to answer a questionnaire once Human Resources has reviewed your resume.

 

Technical Support Call Center Supervisor (Digital Cinema Support) – Frisco, TX

The Cinemark Support Center is a 24x7x365 operation and requires that candidates have flexibility to work rotating shifts.  As a Supervisor of the Support Center, the candidate will be responsible for providing senior level support for digital projection system (projectors, media players, switches, and theater management systems), sound equipment, and other in-theater technology equipment.  The position requires a wide range of skills that encompass every area of Information Technology and Digital Cinema.  The ideal candidate will be self-motivated with the ambition to problem-solve, supervise and motivate a team of call center technicians, communicate effectively, and be able to work in a team environment. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Supervise 24x7 first response team of support technicians.  This includes:

    • Testing, monitoring, troubleshooting, and analyzing systems and facilities

    • Provide quality, timely, and accurate end-to-end support of any issues within Theater Technology

    • Perform proactive network status checks as part of normal surveillance activities, ensuring optimum performance

    • Perform tracking and management of incidents to resolution in accordance with procedures

  • Provide senior level troubleshooting skills

  • Ability to think outside the norm to resolve an issue

  • Ability to effectively write technical documentation

  • Ability to prioritize, assign, tasks, and work independently when required

  • Must be able to work with others to resolve issues effectively

  • Mentor and lead staff

  • Provide and communicate Support Center statistics and performance

  • Additional responsibilities as assigned 

Mandatory Skills

  • Bilingual English/Spanish or English/Portuguese 

  • Excellent customer service skills with a positive attitude

  • Excellent time management skills

  • Excellent communication skills and ability to work in a team environment

  • 2-3 years in a supervisor or manager role

  • Associate or bachelor degree

  • Must be willing to work flexible schedule including evenings, holidays and weekends

  • Comfortable working with computers and willing to learn new technologies 

Not Mandatory but considered an asset

  • Theater operation knowledge and experience

  • 1-2 years' experience with digital cinema

  • 1-2 years' experience supporting Microsoft environments including desktop support

  • Microsoft/Networking certifications

  • Trilingual English/Spanish/Portuguese an asset (bilingual required)

  • 2 years in a theater or call center environment 

Be prepared to answer a questionnaire once Human Resrouces has reviewed your resume.

 

Call Center Support Representative – Level 1 - Frisco, TX

Cinemark has a 1st level Call Center Support Representative position available in the Theater Technology department based in the Frisco, TX support center.  

The primary responsibility of this position is to provide support via phone, email and tracking software for our end user's technical problems and service requests; records problem symptoms and information for escalation of the more complex problems to higher level support; maintains knowledge of relevant products to provide accurate solutions and acts as representative of the Theater Technology team to our customers.            

Candidate must have strong analytical and troubleshooting skills; provide excellent customer service with a positive attitude; superior problem-solving and communication skills; a great work ethic and the ability to work in a team environment;   knowledge of Microsoft Windows systems and the ability to learn quickly are a must.                      

The Call Center is open 24 hours a day, 7 days a week and 365 days a year.  The position will be rotating shifts requiring nights, weekends, holidays and is 40 hours per week.  

EDUCATION and/or EXPERIENCE

•         Excellent customer service with a positive attitude

•         1-2 years experience with digital cinema is an asset

•         Theater operation knowledge and experience is an asset

•         Must be willing to work a flexible schedule including evenings, holidays and weekends  

 

Be prepared to answer a questionnaire once Human Resources has reviewed your resume.

Learn more about Cinemark:

At Cinemark, "We are dedicated to making the movie experience memorable, one Guest at a time". If you join us you will become part of that experience and help us continue to develop our greatest asset, our People.

Our core values include:

* Do the Right Thing. Act with honesty and integrity.

* Passion for People. Respect and care for each other, our Guests, Communities and Partners.

* Safety. Provide a safe environment for our Employees and Guests.

* Performance Excellence. Strive to be the best in what you do.

* Ownership. Empower our people to make decisions and take responsibility.

 

Application Instructions

Please, no phone calls!

For immediate consideration please email human.resources@cinemark.com your resume with the title of the position you are applying for in the subject line.

Human Resources
Cinemark USA, Inc.
Attn: (The position applying for)
3900 Dallas Parkway, Suite 500
Plano, TX 75093