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Other Available Positions

Theater Pre-Show Administrator

 

This position is based in Frisco, Texas. 

The Pre-Show Administrator role requires a mixture of technical skills and business ability.  You will be a key member of the Pre-Show Support Team in the Theater Technology department. The Theater Technology department of Cinemark is responsible for all technical equipment that resides in the theaters.  As the Pre-Show Administrator, you will be focused on the Administration of the Pre-Show Systems that are used to configure, monitor, maintain and play the pre-show advertisements for all Flix Media customers. This is comprised of approximately 700 media players and several servers in the Brazil market. Responsibility will grow with Flix Media to include other International customers and will include 2,500 media players in Latin America. 

The Pre-Show Support Team is responsible for ensuring all Pre-show systems are fully operational.  This includes software updates, hardware firmware updates, and also network equipment firmware updates for non-Cinemark customers.   While this team does not take direct calls from the end users at the theaters, you will monitor all Pre-Show systems and take necessary steps to ensure that the Pre-Show plays as programed by Operations.   You will also work with other departments, other Flix Customers and external vendors to create and support the Pre-Show solution. 

The Pre-Show Administrator will also act as a point of contact for high level escalation of issues with Pre-Show systems in the field as well as provide documentation and training to others on the support team. 

The Pre-Show support team as a whole strives to increase uptime and availability of all Media Systems through technology while still maintaining a high level of security and technical integrity. 

Responsibilities: 

  • Act as a high level point of escalation for Pre-Show technical issues
  • Ensure all systems are kept fully patched with vendor supplied patches.  This involves ensuring that all patches are tested appropriately and staged out to theaters to avoid issues.
  • Troubleshoot and diagnose application issues with varied Pre-Show systems
  • Work closely with the Pre-Show Team developing, designing and maintaining the media solutions, including interfaces to many different customer configurations.
  • Ensure engineering and technical integrity of all solutions
  • Create documentation and training materials for the Pre-Show solution
  • Diagnose and resolve problems with Media or systems to ensure content plays as programmed.
  • Carry a cell phone and be available for emergency systems support.
  • Work with the customer networking teams to evaluate and add new ACL changes to the networking infrastructure.  This requires a full understanding TCP/IP and security to request specific port level access changes to allow new applications to function across the LAN and WAN.
  • This position may require some late night/early morning work to accommodate service windows for patching/upgrading key systems 

Required Knowledge, Skills & Abilities: 

  • In-depth knowledge of Microsoft Windows (server and client versions) in a complicated environment.
  • Technical knowledge of Linux and Android OS. 
  • Technical knowledge of Data networking products, Complex data solutions, and networked equipment that include Routing, Switching, IP Networks, VPNs, Servers and Security.
  • Detailed knowledge of IP Web technologies, particularly security, firewalls, and VPN's
  • Advanced PC skills including Word processing, spreadsheets, databases, presentations, Internet
  • Understanding of Media creation and file formats (codecs, compression, etc.).
  • Ability to facilitate solutions in a fast paced, complex technology, and business environment.
  • Excellent interpersonal and relationship skills; be seen as a peer and advisor to other technical people in the Team
  • Strong time management and organizational skills
  • Excellent oral, written and presentation communication skills
  • Decision-making skills to determine the most appropriate solutions
  • Excellent technical troubleshooting skills
  • Fluent in English - Speaking, reading/writing
  • Fluent in Spanish - Speaking, reading/writing
  • Fluent in Portuguese - Speaking, reading/writing 

Required Experience: 

  • 3+ years of related work experience in the IT or a related technology field.
  • Minimum of 3 years of "technical" experience specifically dealing with WANs and LANs, Internet/IP, and networking hardware (hubs, routers, switches)
  • Experience in identifying and understanding technical/business needs and translating them into viable integrated solutions
  • Knowledge of POS systems data interfaces would be an asset
  • Knowledge of Digital Cinema systems would be an asset 

Be prepared to answer a questionnaire once Human Resources has reviewed your resume.

Movie Trailer Coordinataor

This position will be based in Frisco, TX. It is responsible for creating, testing and managing all new movie trailers for deployment to all Cinemark movie theaters. This position will be responsible for working closely with other departments to develop trailer campaigns for new and upcoming releases. Candidates should be comfortable working under deadlines and creating and managing documentation outlining current projects and their progress. As well as providing all necessary documentation and support on new material released to the field. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

  • Responsible for managing creation and deployment of Cinemark movie trailers
  • Insure that all projects are implemented on time, within specification and meet the quality standards of Cinemark theaters
  • Provide regular reporting on current project status
  • Must be available to assist in emergencies
  • Required to travel as needed
  • Required to perform any other projects/duties deemed necessary by Manager of Presentation Design and Digital Cinema Testing
  • Job requires scheduling flexibility, with 40hrs per week with possible overtime. However Monday-Wednesday may have increased hours where Thursday-Friday may require less. This will be based on current projects and deadlines 

Applicant should meet the following 

  • Minimum High School Diploma or equivalent is required
  • Minimum 2 years of experience working cinema environment or with cinema equipment including computer systems, Digital Projection, and other systems used by Theater Technology.
  • Working knowledge of Computer Operating Systems (XP, Win7, Linux Red Hat or Debian) would be an asset
  • Working knowledge in Adobe Creative Suite (Premier, Audition etc.) and Microsoft Office Suite would be an asset
  • An understanding of Theater Operations, including Digital Projection and Doremi Digital Cinema software would be asset
  • The applicant should be extremely self-motivated and comfortable meeting deadlines without requiring daily oversight. This includes handling multiple  projects simultaneously through to completion
  • Strong written and verbal communication skills
  • Attention to detail, quality focused and strong problem solving skills are important assets
  • Qualifying applicant should meet scheduling requirement, 9a-5p. With the understanding that these hours may increase/decrease based on current workload

Be prepared to answer a questionnaire once Human Resources has reviewed your resume.

 

 

Theatre Auditor – Houston, TX

Cinemark's Global Audit Services has an entry level opportunity available.  The department is responsible for monitoring compliance with internal policies and procedures and for monitoring unusual theatre activity.  The main objective of the department is to evaluate theatres as independent business units. 

A Theatre Auditor will be based in Houston, TX.  Successful candidate must be able to work independently or as part of a team and be energetic, flexible, innovative, and willing to work in a fast paced, transformational growth environment.  He or she is responsible for executing the Company's audit activities to ensure adequate controls, accuracy of accounting and financial reporting, proper safeguarding of assets, efficiency and effectiveness of business processes, and compliance with corporate policies and pertinent regulations. 

Experience and Qualifications

-       At least three years of retail store management experience or two years of theatre experience and currently at the Senior Assistant Manager Level or equivalent.

-       Strong analytical skills

-       Effective written and verbal communication skills

-       Sound interpersonal skills

-       Able to work in a team environment

-       Ability to multi-task and meet deadlines in a high demand, performance-driven environment

-       Proficient PC skills. Intermediate knowledge of Microsoft Word and Excel

-       Extensive travel required

-       Spanish and/or Portuguese is a plus

-       Some college or a bachelor's degree in a business or finance related field is a PLUS

-       A valid driver's license and reliable transportation is required  

Be prepared to answer a questionnaire once Human Resources has reviewed your application.

 

 

Theater Security Specialist

This position may be based in Simcoe, Canada or Frisco, Texas.  

The Security Specialist role requires a mixture of technical skills and business ability.  You will be a member of the Theater Technology department. The position requires regular liaison with the Corporate IT Department to ensure proposed security changes or policies are accepted under their expectations and governance.

The Theater Technology department of Cinemark is responsible for all technical equipment that resides in the theaters to support Digital Cinema and Payment Systems in a PCI environment.  This includes but is not limited to Windows based hosts, Windows Embedded for Point of Service terminals, Linux based hosts, switches, routers, wireless access points and other computer peripherals.  As Security Specialist, you will be focused on monitoring and remediating the security required for the communications and devices that comprises the approximately 30,000 network points at the theater level.

The Security Specials position is responsible for researching vendor issued security bulletins and patches for their appropriateness and impact on Theater Systems, reporting on the ongoing patch/security status of all core systems, as well as, investigating security emerging security technologies.  This includes Windows patches, Linux patches, software updates, hardware firmware updates, network equipment firmware updates, application upgrades, etc. 

While the Theater Infrastructure team does not take direct calls from the end users at the theaters, we maintain all systems that enable others to do so.  This includes Symantec Endpoint Protection, Symantec LiveUpdate, Switchvox PBXs, Symantec Altiris, Redhat Enterprise and domain controllers, etc.   You will also work with other departments and external vendors to create technical solutions to solve operational challenges.

Theater Technology as a whole strives to increase uptime and availability of all theater systems through technology while still maintaining a high level of security and technical integrity.

Responsibilities:

• Act as a point of escalation for technical issues

• As part of the team, help ensure all systems are kept fully patched with vendor supplied patches.

• Troubleshoot and diagnose issues with varied internal systems and security controls (Symantec Endpoint Protection, Access Control Lists, and others)

• Work closely with the Infrastructure Systems Team developing to assess current designs and solutions, evaluate trends, and anticipate future requirements

• Create application drawings and related technical materials for internal solutions

• Ensure engineering and technical integrity of solutions

• Manage timelines and priorities of technical projects

• Carry a cell phone and be available for emergency systems support

• Work with the Corporate IT and Networking teams to propose ACL changes to the networking infrastructure

• This position may require some late night/early morning work to accommodate service windows for patching/upgrading key systems

Required Knowledge, Skills & Abilities:

• In-depth knowledge of Microsoft Windows Operating Systems and Active Directory

• A strong understanding of TCP/IP and Security Principles in a complex network environment

• Technical knowledge routing, switching, IP Networks, VPNs, Servers and Security

• Technical knowledge of Internet technologies, architecture, and design

• Detailed knowledge of IP Web technologies, particularly security, firewalls, VPN's, web commerce, Web architecture

• Skilled with the use of word processing, spreadsheets, databases, presentations, etc.

• Ability to translate and communicate business needs into technical requirements

• Ability to facilitate solutions in a complex technology and business environment

• Excellent interpersonal and relationship skills; be seen as a peer and advisor to other technical people in the department and across the company

• Strong time management and organizational skills

• Excellent oral, written and presentation communication skills

• Demonstrated competency, creativity, and innovation to develop solutions • Excellent technical troubleshooting skills

Required Professional Designation/Certification:  

• Bachelors degree or technical diploma in Computer Science / Engineering or equivalent

• CISSP not required, but would be considered an asset

Required Experience:  

• 5+ years of related work experience in the IT industry

• Minimum of 3 years' experience focused in Security

• Experience with identifying and understanding technical/business needs, and translating them into viable integrated solutions

• Experience with payment systems and PCI an asset

Be prepared to answer a questionnaire once Human Resources has reviewed your resume.  

Theater Technology Specialist-Digital Cinema Systems (Root Cause Analysis/Digital Cinema Testing)

 

SUMMARY

This position is responsible for testing of all new software and hardware solutions prior to its release to the sites. This includes alpha testing in a control environment, beta testing and deployment to a limited number of test locations prior to a general release deployment to all locations. This position will be responsible for working with software and hardware vendors on issues and enhancements required to meet current and future needs of Theater Technology and Theater Operations. As well as providing all necessary documentation and initial training on new software/firmware releases, bugs, escalated issues etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Responsible for testing of various projects (new software release, hardware evaluation, etc), including meeting project timelines
  • Insure that all projects are implemented on time, within specification and do not impact the theater operation.
  • Investigate issues and recommend corrective action with the software applications utilized by the Theater Operations.
  • Capture all issues and provide documentation for future software versions.
  • Provide regular reporting on outstanding issues with software (bugs) and hardware to management and vendors.
  • Provide documentation for sites/CSC & Booth Engineers on new functionality when software or hardware updates are released.
  • Provide support (3rd level) to the support center for escalated issues on Digital Cinema equipment.  This will include after-hours escalations from time to time and require on-call time.
  • Must be available to assist in emergencies
  • Required to travel as needed
  • Required to perform any other projects/duties deemed necessary by Manager of Presentation Design and Digital Cinema Testing

Applicant should meet the following

  • High School Diploma or equivalent is required, any college or higher education a plus
  • Minimum 2 years of experience in supporting cinema equipment including computer systems, POS, Digital Projection, and other systems used by Theater Technology.
  • Working knowledge of Computer Operating Systems (XP, Win7, Linux Red Hat or Debian)
  • Proficiency in Microsoft Office Suite; Word, Excel, Power Point etc.
  • An understanding of Theater Operations, including Penny POS system and or Doremi Digital Cinema software would be asset
  • Bilingual or Trilingual (English, Portuguese & Spanish) would be an asset
  • The applicant should be extremely self-motivated and comfortable meeting deadlines without requiring daily oversight. This includes handling multiple  projects simultaneously through to completion
  • Strong written and verbal communication skills
  • Attention to detail, quality focused and strong problem solving skills are important assets

Be prepared to answer a questionnaire once Human Resources has reviewed your resume. 

 

 

 

Booth Engineer

Position Overview:

As a member of the Theater Technology department, the Booth Engineer has the primary responsibility to maintain Cinemark presentation standards and ensure maximum uptime by resolving equipment issues and satisfying equipment maintenance requirements. The Booth Engineer works closely with the Cinemark Support Center (CSC) to maintain uptime and Theater Technology Assistant (TTA) to provide training and ensure maintenance continuity.  The position requires extensive travel, working during off-business hours, and on-call availability. Relocation may be required as the position must be based in a geographical area that best services the assigned territory.

A successful candidate will be a high school graduate, detail-oriented with the ability to multi-task and prioritize effectively. The position requires an extremely self-motivated individual with the ability to achieve short and long-term objectives without requiring daily oversight. A strong aptitude for electronics, computers and mechanics, and the ability to communicate proficiently and professionally in English is required. A minimum two years theatre projection or sound experience is desired.

The position is not limited to the responsibilities below and the job description is subject to change.

Responsibilities:

• Ensure on-screen presentations are up to Cinemark standards

• Ensure equipment is operating to Cinemark standards for projection and audio systems

• Perform routine preventative maintenance, repairs and emergency service on digital projection and sound equipment

• Train TTA and management on operation and maintenance of projection and sound equipment

• Ensure all CSC directives are being implemented in theaters

• Respond to off screen emergency and service tickets assigned by the CSC

• Participate or assist with special projects, screenings, and events when needed

• Install projection and sound equipment for new theater openings and projects

• Communicate professionally with theaters and supervisors

• Complete all administrative duties by required deadlines

• Order parts when necessary to keep theaters compliant with Cinemark standards

Knowledge, Skills & Abilities:

• A minimum of two years of experience in theatre projection and sound is desired

• Physical demands include climbing ladders, working in tight spaces and lifting 50+ pounds

• High school diploma or equivalent is required, any college or higher education a plus

• Attention to detail, quality-focused and strong problem solving skills are important assets

• Strong written and verbal communication skills • Proficient in Microsoft Office

• Barco certification in digital cinema is an asset

Be prepared to answer a questionnaire once Human Resources has reviewed your resume.

 

Application Instructions

*Please note: Resumes submitted without salary requirements or specifying that salary is "negotiable" or "open" will not be forwarded to the hiring manager for review.

Please, no phone calls!

For immediate consideration please email or fax (972-665-1007) your response to:
Human Resources
Cinemark USA, Inc.
Attn: (The position applying for)
3900 Dallas Parkway, Suite 500
Plano, TX 75093