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About Cinemark

Other Available Positions

 

Trilingual Support Center Specialist

If you join us you will become part of that experience and help us continue to develop our greatest asset, our People.

Cinemark has a Call Center Support Representative position available in the Theater Technology department based in the Frisco, Texas support center. 

The primary responsibility of this position is to provide technical support for digital projection system (projectors, media players, switches, and theater management systems), sound equipment, and other in-theater technology equipment.  An extensive training program is provided to new employees.

The job consists of support via phone, email, and ticket tracking software for our end user's technical problems and service requests; maintain knowledge of relevant products to provide accurate solutions and act as a representative of the Theater Technology team to our theatre managers.         

Candidate must be trilingual in English, Portuguese and Spanish; have strong analytical and troubleshooting skills; provide excellent customer service with a positive attitude; superior problem-solving and communication skills; a great work ethic and the ability to work in a team environment; knowledge of Microsoft Windows systems, network fundamentals; and the ability to learn quickly are a must.         

Previous call center experience, customer service, and knowledge of movie theater operations would be an asset.      

The Call Center is open 24 hours a day, 7 days a week and 365 days a year.  The position will be rotating shifts requiring nights, weekends, holidays and is 40 hours per week.    

Mandatory Skills                                                                                         

• Excellent customer service skills with a positive attitude

• Trilingual in English, Portuguese and Spanish

• Excellent communication skills and ability to work in a team environment

• Must be willing to work flexible schedule including evenings, holidays and weekends

• Comfortable with computers and willing to learn new technologies

 

Not Mandatory but considered an asset

• Theater operation knowledge and experience

• 1-2 years in a call center environment

• 1-2 years of experience supporting Microsoft environments including desktop support

• Associate or bachelor degree

• Microsoft/Networking certifications

Please download the questionnaire and submit along with your resume.

 

 

Theater Technology Specialist-Digital Cinema Systems (Root Cause Analysis/Digital Cinema Testing) - Frisco, TX

This position is responsible for testing of all new software and hardware solutions prior to its release to the sites. This includes alpha testing in a control environment, beta testing and deployment to a limited number of test locations prior to a general release deployment to all locations. This position will be responsible for working with software and hardware vendors on issues and enhancements required to meet current and future needs of Theater Technology and Theater Operations. As well as providing all necessary documentation and initial training on new software/firmware releases, bugs, escalated issues etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES
•Responsible for testing of various projects (new software release, hardware evaluation, etc.), including meeting project timelines
•Insure that all projects are implemented on time, within specification and do not impact the theater operation.
•Investigate issues and recommend corrective action with the software applications utilized by the Theater Operations.
•Capture all issues and provide documentation for future software versions.
•Provide regular reporting on outstanding issues with software (bugs) and hardware to management and vendors.
•Provide documentation for sites/CSC & Booth Engineers on new functionality when software or hardware updates are released.
•Provide support (3rd level) to the support center for escalated issues on Digital Cinema equipment. This will include after-hours escalations from time to time and require on-call time.
•Must be available to assist in emergencies
•Required to travel as needed
•Required to perform any other projects/duties deemed necessary by Manager of Presentation Design and Digital Cinema Testing

Applicant should meet the following
•High School Diploma or equivalent is required, any college or higher education a plus
•Minimum 2 years of experience in supporting cinema equipment including computer systems, POS, Digital Projection, and other systems used by Theater Technology.
•Working knowledge of Computer Operating Systems (XP, Win7, Linux Red Hat or Debian)
•Proficiency in Microsoft Office Suite; Word, Excel, Power Point etc.
•An understanding of Theater Operations, including Penny POS system and or Doremi Digital Cinema software would be asset
•Bilingual or Trilingual (English, Portuguese & Spanish) would be an asset
•The applicant should be extremely self-motivated and comfortable meeting deadlines without requiring daily oversight. This includes handling multiple projects simultaneously through to completion
•Strong written and verbal communication skills
•Attention to detail, quality focused and strong problem solving skills are important assets

Please download the questionnaire and submit along with your resume.

 

 

IT Field Services Technician – Plano, TX

Cinemark currently has a position available in the Theater Technology Department. This position plays a key role in the department, which is responsible for all technical equipment that resides in the theater.

Roles & Responsibilities:

  • Travel to theater locations across North America to complete preventative maintenance, new installations, upgrades and projects. When not travelling, selected candidate can work from the office using a provided laptop computer and mobile phone.

  • Install, troubleshoot and maintain servers, routers, firewalls, switches, point of sale equipment and software.

  • Work closely with Cinemark Support Center to provide escalated high-level troubleshooting and ensure timely resolution of issues.

  • Work closely with Theater managers on proper operation, maintenance, and troubleshooting of hardware and software.

  • Communicate detailed technical information to both technical and non-technical personnel.

  • Basic inventory duties including maintenance of spare network equipment.

Qualification & Requirements:

  • Basic knowledge of Microsoft Windows Systems (server and client versions), Microsoft Office, Cisco IOS, and networking architecture.

  • Excellent analytical, problem solving, time management and organizational skills.

  • Excellent verbal and written communication skills.

  • Ability and willingness to learn new technologies quickly.

  • Self-motivated and able to work independently.

  • A proven team player with the ability to work under pressure.

     

The preferred professional designation/certification is a bachelor's degree or technical diploma in Computer Science and/or 2+ years of related work experience in the IT industry. Experience in movie theater operations is a plus, candidate must be willing to travel and work a flexible schedule including evenings, holidays and weekends if needed.

Please douwload the questionnaire and submit along with your resume.

 

IT Field Services Technician – Los Angeles, CA

Cinemark currently has a position available in the Theater Technology Department. This position plays a key role in the department, which is responsible for all technical equipment that resides in the theater. 

Roles & Responsibilities:

  • Travel to theater locations in the Southwest US to complete preventative maintenance, new installations, upgrades and projects. When not travelling, selected candidate can work from the office using a provided laptop computer and mobile phone. Occasional travel outside of this geographic area may also be required if needed for special projects.

  • Install, troubleshoot and maintain servers, routers, firewalls, switches, point of sale equipment and software.

  • Work closely with Cinemark Support Center to provide escalated high-level troubleshooting and ensure timely resolution of issues.

  • Work closely with Theater managers on proper operation, maintenance, and troubleshooting of hardware and software.

  • Communicate detailed technical information to both technical and non-technical personnel. 

Qualification & Requirements:

  • Basic knowledge of Microsoft Windows Systems (server and client versions), Microsoft Office, Cisco IOS, and networking architecture.

  • Excellent analytical, problem solving, time management and organizational skills.

  • Excellent verbal and written communication skills.

  • Ability and willingness to learn new technologies quickly.

  • Self-motivated and able to work independently.

  • A proven team player with the ability to work under pressure. 

The preferred professional designation/certification is a bachelor's degree or technical diploma in Computer Science and/or 2+ years of related work experience in the IT industry. Experience in movie theater operations is a plus, candidate must be willing to travel and work a flexible schedule including evenings, holidays and weekends if needed.             

Please download the questionnaire and submit along with your resume.

 

Call Center Support Representative – Level 1 - Frisco, TX

Cinemark Theaters, "The Best Seat in Town", is hiring for our call center!  We are the third largest theater exhibition company in the U.S. with 335 theaters and 4,498 screens in 41 states. At Cinemark we continually focus on offering our customers the best technology solutions available, which enables us to deliver a premium digital entertainment experience. 

We have an exciting and unique position available for energetic and passionate candidates that love technology.  The primary responsibility of the position is to provide support to resolve theater technical issues for point of sale equipment, digital signage, and digital cinema.  The expectation for all Level 1 representatives is to build knowledge and grow with the company into more advanced positions such as our Level 2 representatives or other specialist opportunities. 

Candidates must have strong analytical and troubleshooting skills; provide excellent customer service with a positive attitude; superior problem-solving and communication skills; a great work ethic and the ability to work within a team environment.

The Cinemark Support Center is open 24 hours a day,7 days a week and 365 days a year.  The position will be rotating shifts requiring nights, weekends, holidays and is 40 hours per week. Shifts are decided by shift bids which are determined by productivity, knowledge, and attendance measurements. 

Requirements
• Excellent customer service skills and a positive attitude
• Ability to handle inbound and outbound calls to theater employees for the duration of your shift
• Proficient in documenting troubleshooting steps quickly and accurately
• Must be willing to work a flexible schedule including nights, weekends, and holidays

We offer paid holidays, vacation, medical, dental, vision, 401K, and more.

Please download the questionnaire and submit along with your resume.

Learn more about Cinemark:

At Cinemark, "We are dedicated to making the movie experience memorable, one Guest at a time". If you join us you will become part of that experience and help us continue to develop our greatest asset, our People.

Our core values include:

* Do the Right Thing. Act with honesty and integrity.

* Passion for People. Respect and care for each other, our Guests, Communities and Partners.

* Safety. Provide a safe environment for our Employees and Guests.

* Performance Excellence. Strive to be the best in what you do.

* Ownership. Empower our people to make decisions and take responsibility.

 

Application Instructions

Please, no phone calls!

For immediate consideration please email human.resources@cinemark.com your resume with the title of the position you are applying for in the subject line.

Human Resources
Cinemark USA, Inc.
Attn: (The position applying for)
3900 Dallas Parkway, Suite 500
Plano, TX 75093