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About Cinemark

Other Available Positions

Call Center Support Representative – Level 1

Cinemark Theaters, "The Best Seat in Town", is hiring for our call center!  We are the third largest theater exhibition company in the U.S. with 335 theaters and 4,498 screens in 41 states. At Cinemark we continually focus on offering our customers the best technology solutions available, which enables us to deliver a premium digital entertainment experience.  

We have an exciting and unique position available for energetic and passionate candidates that love technology.  The primary responsibility of the position is to provide support to resolve theater technical issues for point of sale equipment, digital signage, and digital cinema.  The expectation for all Level 1 representatives is to build knowledge and grow with the company into more advanced positions such as our Level 2 representatives or other specialist opportunities.  

Candidates must have strong analytical and troubleshooting skills; provide excellent customer service with a positive attitude; superior problem-solving and communication skills; a great work ethic and the ability to work within a team environment. 

The Cinemark Support Center is open 24 hours a day,7 days a week and 365 days a year.  The position will be rotating shifts requiring nights, weekends, holidays and is 40 hours per week. Shifts are decided by shift bids which are determined by productivity, knowledge, and attendance measurements.  

Requirements

  • Excellent customer service skills and a positive attitude
  • Ability to handle inbound and outbound calls to theater employees for the duration of your shift
  • Proficient in documenting troubleshooting steps quickly and accurately
  • Must be willing to work a flexible schedule including nights, weekends, and holidays

We offer paid holidays, vacation, medical, dental, vision, 401K, and more. 

Be prepared to answer a questionnaire once Human Resources has reviewed your resume. 

 

 

 

 

Booth Engineer - San Jose, CA

As a member of the Theater Technology department, the Booth Engineer has the primary responsibility to maintain Cinemark presentation standards and ensure maximum uptime by resolving equipment issues and satisfying equipment maintenance requirements. The Booth Engineer works closely with the Cinemark Support Center (CSC) to maintain uptime and Theater Technology Assistant (TTA) to provide training and ensure maintenance continuity.  The position requires extensive travel, working during off-business hours, and on-call availability. Relocation may be required as the position must be based in a geographical area that best services the assigned territory.

A successful candidate will be a high school graduate, detail-oriented with the ability to multi-task and prioritize effectively. The position requires an extremely self-motivated individual with the ability to achieve short and long-term objectives without requiring daily oversight. A strong aptitude for electronics, computers and mechanics, and the ability to communicate proficiently and professionally in English is required. A minimum two years theatre projection or sound experience is desired.

The position is not limited to the responsibilities below and the job description is subject to change.

Responsibilities:

• Ensure on-screen presentations are up to Cinemark standards

• Ensure equipment is operating to Cinemark standards for projection and audio systems

• Perform routine preventative maintenance, repairs and emergency service on digital projection and sound equipment

• Train TTA and management on operation and maintenance of projection and sound equipment

• Ensure all CSC directives are being implemented in theaters

• Respond to off screen emergency and service tickets assigned by the CSC

• Participate or assist with special projects, screenings, and events when needed • Install projection and sound equipment for new theater openings and projects

• Communicate professionally with theaters and supervisors

• Complete all administrative duties by required deadlines

• Order parts when necessary to keep theaters compliant with Cinemark standards

Knowledge, Skills & Abilities:

• A minimum of two years of experience in theatre projection and sound is desired

• Physical demands include climbing ladders, working in tight spaces and lifting 50+ pounds

• High school diploma or equivalent is required, any college or higher education a plus

• Attention to detail, quality-focused and strong problem solving skills are important assets

• Strong written and verbal communication skills

• Proficient in Microsoft Office

• Barco certification in digital cinema is an asset

Be prepared to answer a questionnaire once Human Resources has reviewed your resume.

 

 

Booth Engineer - Charlotte, NC

As a member of the Theater Technology department, the Booth Engineer has the primary responsibility to maintain Cinemark presentation standards and ensure maximum uptime by resolving equipment issues and satisfying equipment maintenance requirements. The Booth Engineer works closely with the Cinemark Support Center (CSC) to maintain uptime and Theater Technology Assistant (TTA) to provide training and ensure maintenance continuity.  The position requires extensive travel, working during off-business hours, and on-call availability. Relocation may be required as the position must be based in a geographical area that best services the assigned territory.

A successful candidate will be a high school graduate, detail-oriented with the ability to multi-task and prioritize effectively. The position requires an extremely self-motivated individual with the ability to achieve short and long-term objectives without requiring daily oversight. A strong aptitude for electronics, computers and mechanics, and the ability to communicate proficiently and professionally in English is required. A minimum two years theatre projection or sound experience is desired.

The position is not limited to the responsibilities below and the job description is subject to change.

Responsibilities:

• Ensure on-screen presentations are up to Cinemark standards

• Ensure equipment is operating to Cinemark standards for projection and audio systems

• Perform routine preventative maintenance, repairs and emergency service on digital projection and sound equipment

• Train TTA and management on operation and maintenance of projection and sound equipment

• Ensure all CSC directives are being implemented in theaters

• Respond to off screen emergency and service tickets assigned by the CSC

• Participate or assist with special projects, screenings, and events when needed • Install projection and sound equipment for new theater openings and projects

• Communicate professionally with theaters and supervisors

• Complete all administrative duties by required deadlines

• Order parts when necessary to keep theaters compliant with Cinemark standards

Knowledge, Skills & Abilities:

• A minimum of two years of experience in theatre projection and sound is desired

• Physical demands include climbing ladders, working in tight spaces and lifting 50+ pounds

• High school diploma or equivalent is required, any college or higher education a plus

• Attention to detail, quality-focused and strong problem solving skills are important assets

• Strong written and verbal communication skills

• Proficient in Microsoft Office

• Barco certification in digital cinema is an asset

Be prepared to answer a questionnaire once Human Resources has reviewed your resume.

 

 

 

Booth Engineer- Las Vegas, NV

As a member of the Theater Technology department, the Booth Engineer has the primary responsibility to maintain Cinemark presentation standards and ensure maximum uptime by resolving equipment issues and satisfying equipment maintenance requirements. The Booth Engineer works closely with the Cinemark Support Center (CSC) to maintain uptime and Theater Technology Assistant (TTA) to provide training and ensure maintenance continuity.  The position requires extensive travel, working during off-business hours, and on-call availability. Relocation may be required as the position must be based in a geographical area that best services the assigned territory.

A successful candidate will be a high school graduate, detail-oriented with the ability to multi-task and prioritize effectively. The position requires an extremely self-motivated individual with the ability to achieve short and long-term objectives without requiring daily oversight. A strong aptitude for electronics, computers and mechanics, and the ability to communicate proficiently and professionally in English is required. A minimum two years theatre projection or sound experience is desired.

The position is not limited to the responsibilities below and the job description is subject to change.

Responsibilities:

• Ensure on-screen presentations are up to Cinemark standards

• Ensure equipment is operating to Cinemark standards for projection and audio systems

• Perform routine preventative maintenance, repairs and emergency service on digital projection and sound equipment

• Train TTA and management on operation and maintenance of projection and sound equipment

• Ensure all CSC directives are being implemented in theaters

• Respond to off screen emergency and service tickets assigned by the CSC

• Participate or assist with special projects, screenings, and events when needed

• Install projection and sound equipment for new theater openings and projects

• Communicate professionally with theaters and supervisors

• Complete all administrative duties by required deadlines

• Order parts when necessary to keep theaters compliant with Cinemark standards

 

Knowledge, Skills & Abilities:

• A minimum of two years of experience in theatre projection and sound is desired

• Physical demands include climbing ladders, working in tight spaces and lifting 50+ pounds

• High school diploma or equivalent is required, any college or higher education a plus

• Attention to detail, quality-focused and strong problem solving skills are important assets

• Strong written and verbal communication skills

• Proficient in Microsoft Office

• Barco certification in digital cinema is an asset

Be prepared to answer questionnaire once Human Resources has reviewed your resume.

 

Domestic Shipping Coordinator

The position is very hands-on. Candidate will be responsible for assisting in all aspects of the domestic shipping and receiving process from start to finish. Successful candidate will have strong computer skills to be able to update reports and maintain accurate inventory records. Attention to detail and able to multitask is essential.

Ideal candidate will have 2 years warehouse or distribution experience or related field, forklift experience, able to lift up to 70 pounds and comfortable working in an environment with temperature variations. It is crucial for this person to have a proven track record of being dependable, with exceptional organizational skills and excellent verbal and written communication skills. An energetic person with a positive attitude and strong work ethic will thrive in this environment. International shipping experience is a plus.

The warehouse is open Monday - Friday from 8:30 AM to 5:30 PM. Some overtime is required to include working on Saturdays.

Be prepared to answer a questionnaire once your resume has been reviewed by Human Resources.

 

 

 

 

Trilingual Support Center Specialist (Latin America)

If you join us you will become part of that experience and help us continue to develop our greatest asset, our People.

Cinemark has a Call Center Support Representative position available in the Theater Technology department based in the Frisco, Texas support center. 

The primary responsibility of this position is to provide senior level support for digital projection system (projectors, media players, switches, and theater management systems), sound equipment, and other in-theater technology equipment.

The position requires a wide range of skills that encompass every area of Information Technology and Digital Cinema.  Job consists of support via phone, email, and ticket tracking software for our international end user's technical problems and service requests; maintain knowledge of relevant products to provide accurate solutions and act as a representative of the Theater Technology team to our customers.         

Candidate must be trilingual in English, Portuguese and Spanish; have strong analytical and troubleshooting skills; provide excellent customer service with a positive attitude; superior problem-solving and communication skills; a great work ethic and the ability to work in a team environment; knowledge of Microsoft Windows systems, network fundamentals; and the ability to learn quickly are a must.         

Previous call center experience, customer service, and knowledge of movie theater operations would be an asset.         

The Call Center is open 24 hours a day, 7 days a week and 365 days a year.  The position will be rotating shifts requiring nights, weekends, holidays and is 40 hours per week.     Mandatory Skills

• Excellent customer service skills with a positive attitude

• Trilingual English, Portuguese and Spanish

• Excellent communication skills and ability to work in a team environment

• Must be willing to work flexible schedule including evenings, holidays and weekends

• Comfortable with computers and willing to learn new technologies

Not Mandatory but considered an asset

• Theater operation knowledge and experience

• 1-2 years in a call center environment

• 1-2 years experience supporting Microsoft environments including desktop support

• Associate or bachelor degree

• Microsoft/Networking certifications

Be prepared to answer a questionnaire once Human Resources has reviewed your resume.

 

Learn more about Cinemark:

At Cinemark, "We are dedicated to making the movie experience memorable, one Guest at a time". If you join us you will become part of that experience and help us continue to develop our greatest asset, our People.

Our core values include:

* Do the Right Thing. Act with honesty and integrity.

* Passion for People. Respect and care for each other, our Guests, Communities and Partners.

* Safety. Provide a safe environment for our Employees and Guests.

* Performance Excellence. Strive to be the best in what you do.

* Ownership. Empower our people to make decisions and take responsibility.

 

Application Instructions

Please, no phone calls!

For immediate consideration please email human.resources@cinemark.com your resume with the title of the position you are applying for in the subject line.

Human Resources
Cinemark USA, Inc.
Attn: (The position applying for)
3900 Dallas Parkway, Suite 500
Plano, TX 75093