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About Cinemark

Other Available Positions

 

 

 

 

 

Call Center Support Representative – Level 1

Cinemark has a 1st level Call Center Support Representative position available in the Theater Technology department based in the Frisco, TX support center.

 

The primary responsibility of this position is to provide support via phone, email and tracking software for our end user's technical problems and service requests; records problem symptoms and information for escalation of the more complex problems to higher level support; maintains knowledge of relevant products to provide accurate solutions and acts as representative of the Theater Technology team to our customers.

           

Candidate must have strong analytical and troubleshooting skills; provide excellent customer service with a positive attitude; superior problem-solving and communication skills; a great work ethic and the ability to work in a team environment;   knowledge of Microsoft Windows systems and the ability to learn quickly are a must.

                     

The Call Center is open 24 hours a day, 7 days a week and 365 days a year.  The position will be rotating shifts requiring nights, weekends, holidays and is 40 hours per week.

  

EDUCATION and/or EXPERIENCE

·         Excellent customer service with a positive attitude

·         1-2 years of experience with digital cinema is an asset

·         Theater operation knowledge and experience is an asset

·         Must be willing to work a flexible schedule including evenings, holidays and weekends

 

Be prepared to answer a questionnaire once Human Resources has reviewed your resume.

Theater Security Specialist

This position may be based in Simcoe, Canada or Frisco, Texas. 

The Security Specialist role requires a mixture of technical skills and business ability.  You will be a member of the Theater Technology department. The position requires regular liaison with the Corporate IT Department to ensure proposed security changes or policies are accepted under their expectations and governance.

The Theater Technology department of Cinemark is responsible for all technical equipment that resides in the theaters to support Digital Cinema and Payment Systems in a PCI environment.  This includes but is not limited to Windows based hosts, Windows Embedded for Point of Service terminals, Linux based hosts, switches, routers, wireless access points and other computer peripherals.  As Security Specialist, you will be focused on monitoring and remediating the security required for the communications and devices that comprises the approximately 30,000 network points at the theater level.

The Security Specials position is responsible for researching vendor issued security bulletins and patches for their appropriateness and impact on Theater Systems, reporting on the ongoing patch/security status of all core systems, as well as, investigating security emerging security technologies.  This includes Windows patches, Linux patches, software updates, hardware firmware updates, network equipment firmware updates, application upgrades, etc.

While the Theater Infrastructure team does not take direct calls from the end users at the theaters, we maintain all systems that enable others to do so.  This includes Symantec Endpoint Protection, Symantec LiveUpdate, Switchvox PBXs, Symantec Altiris, Redhat Enterprise and domain controllers, etc.   You will also work with other departments and external vendors to create technical solutions to solve operational challenges.

Theater Technology as a whole strives to increase uptime and availability of all theater systems through technology while still maintaining a high level of security and technical integrity.

Responsibilities:

• Act as a point of escalation for technical issues

• As part of the team, help ensure all systems are kept fully patched with vendor supplied patches.

• Troubleshoot and diagnose issues with varied internal systems and security controls (Symantec Endpoint Protection, Access Control Lists, and others)

• Work closely with the Infrastructure Systems Team developing to assess current designs and solutions, evaluate trends, and anticipate future requirements

• Create application drawings and related technical materials for internal solutions

• Ensure engineering and technical integrity of solutions

• Manage timelines and priorities of technical projects

• Carry a cell phone and be available for emergency systems support

• Work with the Corporate IT and Networking teams to propose ACL changes to the networking infrastructure

• This position may require some late night/early morning work to accommodate service windows for patching/upgrading key systems

Required Knowledge, Skills & Abilities:

• In-depth knowledge of Microsoft Windows Operating Systems and Active Directory

• A strong understanding of TCP/IP and Security Principles in a complex network environment

• Technical knowledge routing, switching, IP Networks, VPNs, Servers and Security

• Technical knowledge of Internet technologies, architecture, and design

• Detailed knowledge of IP Web technologies, particularly security, firewalls, VPN's, web commerce, Web architecture

• Skilled with the use of word processing, spreadsheets, databases, presentations, etc.

• Ability to translate and communicate business needs into technical requirements

• Ability to facilitate solutions in a complex technology and business environment

• Excellent interpersonal and relationship skills; be seen as a peer and advisor to other technical people in the department and across the company

• Strong time management and organizational skills

• Excellent oral, written and presentation communication skills

• Demonstrated competency, creativity, and innovation to develop solutions • Excellent technical troubleshooting skills

Required Professional Designation/Certification: 

• Bachelors degree or technical diploma in Computer Science / Engineering or equivalent

• CISSP not required, but would be considered an asset

Required Experience: 

• 5+ years of related work experience in the IT industry

• Minimum of 3 years' experience focused in Security

• Experience with identifying and understanding technical/business needs, and translating them into viable integrated solutions

• Experience with payment systems and PCI an asset

Be prepared to answer a questionnaire once Human Resources has reviewed your resume. 

 

Theater Technology Specialist-Digital Cinema Systems (Root Cause Analysis/Digital Cinema Testing)

SUMMARY

This position is responsible for testing of all new software and hardware solutions prior to its release to the sites. This includes alpha testing in a control environment, beta testing and deployment to a limited number of test locations prior to a general release deployment to all locations. This position will be responsible for working with software and hardware vendors on issues and enhancements required to meet current and future needs of Theater Technology and Theater Operations. As well as providing all necessary documentation and initial training on new software/firmware releases, bugs, escalated issues etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Responsible for testing of various projects (new software release, hardware evaluation, etc), including meeting project timelines
  • Insure that all projects are implemented on time, within specification and do not impact the theater operation.
  • Investigate issues and recommend corrective action with the software applications utilized by the Theater Operations.
  • Capture all issues and provide documentation for future software versions.
  • Provide regular reporting on outstanding issues with software (bugs) and hardware to management and vendors.
  • Provide documentation for sites/CSC & Booth Engineers on new functionality when software or hardware updates are released.
  • Provide support (3rd level) to the support center for escalated issues on Digital Cinema equipment.  This will include after-hours escalations from time to time and require on-call time.
  • Must be available to assist in emergencies
  • Required to travel as needed
  • Required to perform any other projects/duties deemed necessary by Manager of Presentation Design and Digital Cinema Testing

Applicant should meet the following

  • High School Diploma or equivalent is required, any college or higher education a plus
  • Minimum 2 years of experience in supporting cinema equipment including computer systems, POS, Digital Projection, and other systems used by Theater Technology.
  • Working knowledge of Computer Operating Systems (XP, Win7, Linux Red Hat or Debian)
  • Proficiency in Microsoft Office Suite; Word, Excel, Power Point etc.
  • An understanding of Theater Operations, including Penny POS system and or Doremi Digital Cinema software would be asset
  • Bilingual or Trilingual (English, Portuguese & Spanish) would be an asset
  • The applicant should be extremely self-motivated and comfortable meeting deadlines without requiring daily oversight. This includes handling multiple  projects simultaneously through to completion
  • Strong written and verbal communication skills
  • Attention to detail, quality focused and strong problem solving skills are important assets

Be prepared to answer a questionnaire once Human Resources has reviewed your resume.

Application Instructions

*Please note: Resumes submitted without salary requirements or specifying that salary is "negotiable" or "open" will not be forwarded to the hiring manager for review.

Please, no phone calls!

For immediate consideration please email or fax (972-665-1007) your response to:
Human Resources
Cinemark USA, Inc.
Attn: (The position applying for)
3900 Dallas Parkway, Suite 500
Plano, TX 75093