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About Cinemark

Other Available Positions

Call Center Support Representative – Level 1

Cinemark has a 1st level Call Center Support Representative position available in the Theater Technology department based in the Frisco, TX support center. 

The primary responsibility of this position is to provide support via phone, email and tracking software for our end user's technical problems and service requests; records problem symptoms and information for escalation of the more complex problems to higher level support; maintains knowledge of relevant products to provide accurate solutions and acts as representative of the Theater Technology team to our customers.           

Candidate must have strong analytical and troubleshooting skills; provide excellent customer service with a positive attitude; superior problem-solving and communication skills; a great work ethic and the ability to work in a team environment;   knowledge of Microsoft Windows systems and the ability to learn quickly are a must.                     

The Call Center is open 24 hours a day, 7 days a week and 365 days a year.  The position will be rotating shifts requiring nights, weekends, holidays and is 40 hours per week.  

EDUCATION and/or EXPERIENCE

·         Excellent customer service with a positive attitude

·         1-2 years of experience with digital cinema is an asset

·         Theater operation knowledge and experience is an asset

·         Must be willing to work a flexible schedule including evenings, holidays and weekends

Be prepared to answer a questionnaire once Human Resources has reviewed your resume.  

 

Theater Technology Specialist-Digital Cinema Systems (Root Cause Analysis/Digital Cinema Testing)

SUMMARY 

This position is responsible for testing of all new software and hardware solutions prior to its release to the sites. This includes alpha testing in a control environment, beta testing and deployment to a limited number of test locations prior to a general release deployment to all locations. This position will be responsible for working with software and hardware vendors on issues and enhancements required to meet current and future needs of Theater Technology and Theater Operations. As well as providing all necessary documentation and initial training on new software/firmware releases, bugs, escalated issues etc. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

  • Responsible for testing of various projects (new software release, hardware evaluation, etc), including meeting project timelines
  • Insure that all projects are implemented on time, within specification and do not impact the theater operation.
  • Investigate issues and recommend corrective action with the software applications utilized by the Theater Operations.
  • Capture all issues and provide documentation for future software versions.
  • Provide regular reporting on outstanding issues with software (bugs) and hardware to management and vendors.
  • Provide documentation for sites/CSC & Booth Engineers on new functionality when software or hardware updates are released.
  • Provide support (3rd level) to the support center for escalated issues on Digital Cinema equipment.  This will include after-hours escalations from time to time and require on-call time.
  • Must be available to assist in emergencies
  • Required to travel as needed
  • Required to perform any other projects/duties deemed necessary by Manager of Presentation Design and Digital Cinema Testing 

Applicant should meet the following 

  • High School Diploma or equivalent is required, any college or higher education a plus
  • Minimum 2 years of experience in supporting cinema equipment including computer systems, POS, Digital Projection, and other systems used by Theater Technology.
  • Working knowledge of Computer Operating Systems (XP, Win7, Linux Red Hat or Debian)
  • Proficiency in Microsoft Office Suite; Word, Excel, Power Point etc.
  • An understanding of Theater Operations, including Penny POS system and or Doremi Digital Cinema software would be asset
  • Bilingual or Trilingual (English, Portuguese & Spanish) would be an asset
  • The applicant should be extremely self-motivated and comfortable meeting deadlines without requiring daily oversight. This includes handling multiple  projects simultaneously through to completion
  • Strong written and verbal communication skills
  • Attention to detail, quality focused and strong problem solving skills are important assets

Be prepared to answer a questionnaire once Human Resources has reviewed your resume.  

 

 

Booth Engineer

Position Overview:

As a member of the Theater Technology department, the Booth Engineer has the primary responsibility to maintain Cinemark presentation standards and ensure maximum uptime by resolving equipment issues and satisfying equipment maintenance requirements. The Booth Engineer works closely with the Cinemark Support Center (CSC) to maintain uptime and Theater Technology Assistant (TTA) to provide training and ensure maintenance continuity.  The position requires extensive travel, working during off-business hours, and on-call availability. Relocation may be required as the position must be based in a geographical area that best services the assigned territory.

A successful candidate will be a high school graduate, detail-oriented with the ability to multi-task and prioritize effectively. The position requires an extremely self-motivated individual with the ability to achieve short and long-term objectives without requiring daily oversight. A strong aptitude for electronics, computers and mechanics, and the ability to communicate proficiently and professionally in English is required. A minimum two years theatre projection or sound experience is desired.

The position is not limited to the responsibilities below and the job description is subject to change.

Responsibilities:

• Ensure on-screen presentations are up to Cinemark standards

• Ensure equipment is operating to Cinemark standards for projection and audio systems

• Perform routine preventative maintenance, repairs and emergency service on digital projection and sound equipment

• Train TTA and management on operation and maintenance of projection and sound equipment

• Ensure all CSC directives are being implemented in theaters

• Respond to off screen emergency and service tickets assigned by the CSC

• Participate or assist with special projects, screenings, and events when needed

• Install projection and sound equipment for new theater openings and projects

• Communicate professionally with theaters and supervisors

• Complete all administrative duties by required deadlines

• Order parts when necessary to keep theaters compliant with Cinemark standards

Knowledge, Skills & Abilities:

• A minimum of two years of experience in theatre projection and sound is desired

• Physical demands include climbing ladders, working in tight spaces and lifting 50+ pounds

• High school diploma or equivalent is required, any college or higher education a plus

• Attention to detail, quality-focused and strong problem solving skills are important assets

• Strong written and verbal communication skills • Proficient in Microsoft Office

• Barco certification in digital cinema is an asset

Be prepared to answer a questionnaire once Human Resources has reviewed your resume.

 

Trilingual Support Center Specialist (Latin America)

Cinemark has a Call Center Support Representative position available in the Theater Technology department based in the Frisco, Texas support center.

The primary responsibility of this position is to provide senior level support for digital projection system (projectors, media players, switches, and theater management systems), sound equipment, and other in-theater technology equipment.  The position requires a wide range of skills that encompass every area of Information Technology and Digital Cinema.  Job consists of support via phone, email, and ticket tracking software for our international end user's technical problems and service requests; maintain knowledge of relevant products to provide accurate solutions and act as a representative of the Theater Technology team to our customers.        

Candidate must be trilingual in English, Portuguese and Spanish; have strong analytical and troubleshooting skills; provide excellent customer service with a positive attitude; superior problem-solving and communication skills; a great work ethic and the ability to work in a team environment; knowledge of Microsoft Windows systems, network fundamentals; and the ability to learn quickly are a must.        

Previous call center experience, customer service, and knowledge of movie theater operations would be an asset.        

The Call Center is open 24 hours a day, 7 daysa week and 365 days a year.  The position will be rotating shifts requiring nights, weekends, holidays and is 40 hours per week.

Mandatory Skills

  • Excellent customer service skills with a positive attitude
  • Trilingual English, Portuguese and Spanish
  • Excellent communication skills and ability to work in a team environment
  • Must be willing to work flexible schedule including evenings, holidays and weekends
  • Comfortable with computers and willing to learn new technologies

Not Mandatory but considered an asset

  • Theater operation knowledge and experience
  • 1-2 years in a call center environment
  • 1-2 years experience supporting Microsoft environments including desktop support
  • Associate or bachelor degree
  • Microsoft/Networking certifications

Be prepared to answer a questionnaire once Human Resources has reviewed your resume.

 

 

 

 

Construction Technician – Texas or Oklahoma

Successful candidate must have some experience and knowledge in several skills related to construction with at least two years of experience in any one of the following trades:  electrical, plumbing, mill work, carpentry, interior finish work, or tile.  Must have a reliable vehicle (a pickup or van would be best).  There will be a lot of travel.   You will be reimbursed for mileage.  You will need to have basic knowledge and experience with computers.  Cinemark will provide a laptop computer and a cell phone.

This is basically a "Handyman" job, mostly replacing or repairing various things in theaters that the management is not capable of.   A couple times a year, the entire crew will completely remodel at a theater.  Position requires someone who is a self-starter and requires minimum amount of hands on supervision.  Much of the work will have to be done at odd hours such as when the theater closes at night until they open in the morning. 85% of the time the candidate will schedule and complete tasks by themselves.  Most of the projects/ tasks can are done on a flexible schedule except when completing a remodel project and several construction technicians are working together.  Some weekend work will be required.  Some tools are provided.  This job will cover most of the southwest region of the US and will travel about 75% of the time.

Preferable home base for the candidate will be within a 5-hour radius of the Dallas Ft. Worth area

Be prepared to answer a questionnaire once Human Resources has reviewed your application.

International Shipping Coordinator

The position is very hands-on. Candidate will be responsible for assisting in all aspects of the international shipping and receiving process from start to finish. Successful candidate will have strong computer skills to be able to update reports and maintain accurate inventory records. Attention to detail and able to multitask is essential.

Ideal candidate will have 2 years warehouse or distribution experience or related field, forklift experience, able to lift up to 70 pounds and comfortable working in an environment with temperature variations. It is crucial for this person to have a proven track record of being dependable, with exceptional organizational skills and excellent verbal and written communication skills. An energetic person with a positive attitude and strong work ethic will thrive in this environment.  International shipping experience is a plus.

The warehouse is open Monday - Friday from 8:30 AM to 5:30 PM. Some overtime is required to include working on Saturdays.

Please no phone calls!

Be prepared to answer a questionnaire once Human Resources has had an opportunity to review your application.

Application Instructions

*Please note: Resumes submitted without salary requirements or specifying that salary is "negotiable" or "open" will not be forwarded to the hiring manager for review.

Please, no phone calls!

For immediate consideration please email or fax (972-665-1007) your response to:
Human Resources
Cinemark USA, Inc.
Attn: (The position applying for)
3900 Dallas Parkway, Suite 500
Plano, TX 75093