Cinemark - About Us

About Cinemark

Other Available Positions

Theater Technology Specialist-Digital Cinema Systems (Root Cause Analysis/Digital Cinema Testing)

SUMMARY

This position is responsible for testing of all new software and hardware solutions prior to its release to the sites. This includes alpha testing in a control environment, beta testing and deployment to a limited number of test locations prior to a general release deployment to all locations. This position will be responsible for working with software and hardware vendors on issues and enhancements required to meet current and future needs of Theater Technology and Theater Operations. As well as providing all necessary documentation and initial training on new software/firmware releases, bugs, escalated issues etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES  

•Responsible for testing of various projects (new software release, hardware evaluation, etc), including meeting project timelines

•Insure that all projects are implemented on time, within specification and do not impact the theater operation.

•Investigate issues and recommend corrective action with the software applications utilized by the Theater Operations.

•Capture all issues and provide documentation for future software versions. •Provide regular reporting on outstanding issues with software (bugs) and hardware to management and vendors.

•Provide documentation for sites/CSC & Booth Engineers on new functionality when software or hardware updates are released.

•Provide support (3rd level) to the support center for escalated issues on Digital Cinema equipment.  This will include after-hours escalations from time to time and require on-call time. •Must be available to assist in emergencies •Required to travel as needed •Required to perform any other projects/duties deemed necessary by Manager of Presentation Design and Digital Cinema Testing

Applicant should meet the following  

•High School Diploma or equivalent is required, any college or higher education a plus

•Minimum 2 years of experience in supporting cinema equipment including computer systems, POS, Digital Projection, and other systems used by Theater Technology.

•Working knowledge of Computer Operating Systems (XP, Win7, Linux Red Hat or Debian)

•Proficiency in Microsoft Office Suite; Word, Excel, Power Point etc.

•An understanding of Theater Operations, including Penny POS system and or Doremi Digital Cinema software would be asset

•Bilingual or Trilingual (English, Portuguese & Spanish) would be an asset

•The applicant should be extremely self-motivated and comfortable meeting deadlines without requiring daily oversight. This includes handling multiple  projects simultaneously through to completion •Strong written and verbal communication skills

•Attention to detail, quality focused and strong problem solving skills are important assets

Be prepared to answer a questionnaire once Human Resources has reviewed your resume.

 

Food and Beverage Manager - Los Angeles, CA

We are currently seeking a Food and Beverage Department Manager to oversee the Concessions, Restaurant, Café and Bar Operations at Cinemark's 'Rave 18' location in The Promenade at Howard Hughes Center of Los Angeles, CA.

Cinemark Holdings, Inc., headquartered in Plano, TX, is a leader in the domestic and international motion picture exhibition industry.  Cinemark's dedication to Customer satisfaction and eagerness to provide the "Best Seat in Town" has allowed us to grow at a rapid pace.  The desire to provide excellent service and create memorable experiences has led Cinemark to expand our horizons to fresh new concepts. Cinemark's 'Rave 18' allows guests to continue to enjoy Cinemark's quality traditional entertainment with the added benefit of a heightened experience with our full restaurant and bar. This location is now offering exciting employment opportunities to qualified candidates.

The Food & Beverage Manager is responsible for overseeing all aspects of the Food & Beverage Department operations throughout the theatre.  This position will manage a team of Food & Beverage Assistant Managers, and is responsible for the performance of all food & beverage venues including concessions, café, bar and restaurant.  This position reports directly to the General Manager.

ESSENTIAL DUTIES AND SPECIFIC RESPONSIBILITIES:

  • Manage a Food and Beverage staff of 20-30 staff members and Assistant Managers.  A familiarity with all job functions of servers, bartenders, concessions, and support personnel is essential.  Oversees hourly associates including hiring, training, scheduling, coaching, counseling, and termination.  Ensure all Employees adhere to company standards and procedures and provide a well-trained, reliable workforce.
  • Ensure proper equipment operation/maintenance and ensure proper safety and sanitation throughout the facility to remain in compliance with the local Health Codes, Liquor License Laws and Safety Regulations.
  • Meet established food costs through efficient use of labor, proper ordering, and minimizing waste and ensure accurate inventory reporting and controls.
  • Ensure Cinemark's operational guidelines are met and exceeded in daily operations.
  • Manage daily concessions financial activities including adherence to company's stated cash control system, processing/troubleshooting credit card processing and compiling EOD reports and financials. 
  • Interact with Customers and Employees in an attentive, courteous, and service oriented manner.

JOB REQUIREMENTS:

  • Bachelor's degree in Hospitality, Restaurant, Foodservice Management, or related field is preferred but not required
  • 3-5 years management experience in a concessions, kitchen or restaurant environment.
  • Familiarity with standard food and beverage equipment, inventory, cost control, and purchasing.
  • Must have a sense of urgency and strong interpersonal and communication skills
  • Exceptional management skills with ability to multitask multiple projects simultaneously.
  • Proficient in Microsoft Office (Word and Excel).
  • Weekend and weeknight hours required.
  • Ability to continuously stand or walk.  Ability to bend, squat, climb stairs and lift frequently.
  • Ability to lift up to 50 pounds occasionally.

Please submit a resume and the employment application in person to Cinemark 18 - 6081 Center Drive - Los Angeles, CA 90045 or email both to the theater. The application is located on www.cinemark.com - About - Employment - Theaters.

 

Trilingual Support Center Specialist (Latin America)

 

Cinemark has a Call Center Support Representative position available in the Theater Technology department based in the Frisco, Texas support center.

The primary responsibility of this position is to provide senior level support for digital projection system (projectors, media players, switches, and theater management systems), sound equipment, and other in-theater technology equipment.  The position requires a wide range of skills that encompass every area of Information Technology and Digital Cinema.  Job consists of support via phone, email, and ticket tracking software for our international end user's technical problems and service requests; maintain knowledge of relevant products to provide accurate solutions and act as a representative of the Theater Technology team to our customers.         

Candidate must be trilingual in English, Portuguese and Spanish; have strong analytical and troubleshooting skills; provide excellent customer service with a positive attitude; superior problem-solving and communication skills; a great work ethic and the ability to work in a team environment; knowledge of Microsoft Windows systems, network fundamentals; and the ability to learn quickly are a must.         

Previous call center experience, customer service, and knowledge of movie theater operations would be an asset.         

The Call Center is open 24 hours a day, 7 daysa week and 365 days a year.  The position will be rotating shifts requiring nights, weekends, holidays and is 40 hours per week. 

Mandatory Skills

  • Excellent customer service skills with a positive attitude
  • Trilingual English, Portuguese and Spanish
  • Excellent communication skills and ability to work in a team environment
  • Must be willing to work flexible schedule including evenings, holidays and weekends
  • Comfortable with computers and willing to learn new technologies 

Not Mandatory but considered an asset

  • Theater operation knowledge and experience
  • 1-2 years in a call center environment
  • 1-2 years experience supporting Microsoft environments including desktop support
  • Associate or bachelor degree
  • Microsoft/Networking certifications 

Be prepared to answer a questionnaire once Human Resources has reviewed your resume.

Food and Beverage Manager - Towson, MD

 

We are currently seeking a Food and Beverage Department Manager to oversee  the Concessions, Restaurant, Café and Bar Operations at our new Cinemark 'Reserved' location in Towson, MD.

Cinemark Holdings, Inc., headquartered in Plano, TX, is a leader in the domestic and international motion picture exhibition industry.  Cinemark's dedication to Customer satisfaction and eagerness to provide the "Best Seat in Town" has allowed us to grow at a rapid pace.  The desire to provide excellent service and create memorable experiences has led Cinemark to expand our horizons to fresh new concepts.  One of which will be Cinemark's latest theatre in Towson, MD.  Cinemark's 'Reserved' will be an innovative luxury theatre, the first of its kind in the area. The theatre will allow guests to continue to enjoy Cinemark's quality entertainment with the added benefit of a heightened experience in our 'Reserved' section complete with full restaurant, bar, and reserved luxury seating. This ground-breaking new location will offer exciting employment opportunities to qualified candidates.

The Food & Beverage Manager is responsible for overseeing all aspects of the Food & Beverage Department operations throughout the theatre.  This position will manage a team of Food & Beverage Assistant Managers, and is responsible for the performance of all food & beverage venues including concessions, café, bar and restaurant.  This position reports directly to the General Manager.

DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

  • Interact with Employees and Customers in an attentive, courteous, and service oriented manner.
  • Ensure Cinemark's operational guidelines are met and exceeded in daily operations.
  • Manage a Food and Beverage staff of 30+ staff members and Assistant Managers.  A familiarity with job functions of servers, bartenders, concessions, and support personnel is essential.
  • Oversee hourly associates including hiring, training, scheduling, coaching and counseling.  
  • Ensure proper equipment operation/maintenance and ensure proper safety and sanitation throughout the facility to remain in compliance with the local Health Codes, Liquor License Laws and Safety Regulations.
  • Meet established food costs through efficient use of labor, proper ordering, and minimizing waste.
  • Manage daily departmental financial activities including adherence to company's stated cash control system and compiling accurate EOD and weekly reports and financials.

JOB REQUIREMENTS:

  • Bachelor's degree in Hospitality, Restaurant, Foodservice Management, or related field is preferred but not required.
  • 2-4 years management experience in a concessions, kitchen or restaurant environment.
  • Familiarity with standard food and beverage equipment, inventory, cost control, and purchasing.
  • Must have strong interpersonal, sense of urgency and communication skills.
  • Exceptional management skills with ability to multitask multiple projects simultaneously.
  • Proficient in Microsoft Office (Word and Excel).
  • Weekend, weeknight and holiday hours required.

PHYSICAL DEMANDS:

  • The employee is regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls.
  • Must be able to lift up to 50 lbs.

Be prepared to answer a questionnaire once Human Resources has reviewed your resume.

Construction Technician – Texas or Oklahoma

Successful candidate must have some experience and knowledge in several skills related to construction with at least two years of experience in any one of the following trades:  electrical, plumbing, mill work, carpentry, interior finish work, or tile.  Must have a reliable vehicle (a pickup or van would be best).  There will be a lot of travel.   You will be reimbursed for mileage.  You will need to have basic knowledge and experience with computers.  Cinemark will provide a laptop computer and a cell phone.

This is basically a "Handyman" job, mostly replacing or repairing various things in theaters that the management is not capable of.   A couple times a year, the entire crew will completely remodel at a theater.  Position requires someone who is a self-starter and requires minimum amount of hands on supervision.  Much of the work will have to be done at odd hours such as when the theater closes at night until they open in the morning. 85% of the time the candidate will schedule and complete tasks by themselves.  Most of the projects/ tasks can are done on a flexible schedule except when completing a remodel project and several construction technicians are working together.  Some weekend work will be required.  Some tools are provided.  This job will cover most of the southwest region of the US and will travel about 75% of the time.

Preferable home base for the candidate will be within a 5-hour radius of the Dallas Ft. Worth area

Be prepared to answer a questionnaire once Human Resources has reviewed your application.

International Shipping Coordinator

The position is very hands-on. Candidate will be responsible for assisting in all aspects of the international shipping and receiving process from start to finish. Successful candidate will have strong computer skills to be able to update reports and maintain accurate inventory records. Attention to detail and able to multitask is essential.

Ideal candidate will have 2 years warehouse or distribution experience or related field, forklift experience, able to lift up to 70 pounds and comfortable working in an environment with temperature variations. It is crucial for this person to have a proven track record of being dependable, with exceptional organizational skills and excellent verbal and written communication skills. An energetic person with a positive attitude and strong work ethic will thrive in this environment.  International shipping experience is a plus.

The warehouse is open Monday - Friday from 8:30 AM to 5:30 PM. Some overtime is required to include working on Saturdays.

Please no phone calls!

Be prepared to answer a questionnaire once Human Resources has had an opportunity to review your application.

Call Center Support Representative – Level 1

Cinemark has a 1st level Call Center Support Representative position available in the Theater Technology department based in the Frisco, TX support center.

The primary responsibility of this position is to provide support via phone, email and tracking software for our end user's technical problems and service requests; records problem symptoms and information for escalation of the more complex problems to higher level support; maintains knowledge of relevant products to provide accurate solutions and acts as representative of the Theater Technology team to our customers.          

Candidate must have strong analytical and troubleshooting skills; provide excellent customer service with a positive attitude; superior problem-solving and communication skills; a great work ethic and the ability to work in a team environment;   knowledge of Microsoft Windows systems and the ability to learn quickly are a must.                    

The Call Center is open 24 hours a day, 7 days a week and 365 days a year.  The position will be rotating shifts requiring nights, weekends, holidays and is 40 hours per week.

EDUCATION and/or EXPERIENCE

•         Excellent customer service with a positive attitude

•         1-2 years experience with digital cinema is an asset

•         Theater operation knowledge and experience is an asset

•         Must be willing to work a flexible schedule including evenings, holidays and weekends

Be prepared to answer a questionnaire once Human Resources has reviewed your resume.

Application Instructions

*Please note: Resumes submitted without salary requirements or specifying that salary is "negotiable" or "open" will not be forwarded to the hiring manager for review.

Please, no phone calls!

For immediate consideration please email or fax (972-665-1007) your response to:
Human Resources
Cinemark USA, Inc.
Attn: (The position applying for)
3900 Dallas Parkway, Suite 500
Plano, TX 75093