Cinemark - About Us

Other Available Positions

 

Project Administrative Support Admin (Simcoe, Ontario Canada)

Cinemark is the leader in the motion picture exhibition industry with 513 theatres and 5,796 screens in the U.S. and Latin America as of December 31st, 2015.  We focus on creating the best experience for our guest and employees. This commitment is a part of our classic culture to bring film, food, and fun to our customers.  We offer competitive compensation, benefits, and career opportunities for advancement.

We are currently looking for a Project Administrative Support Admin to join the Theatre Technology department in our Simcoe, Ontario Canada office. 

The Project Administrative Support Admin will support the Theatre Systems team of 24.
Responsibilities:
- general administrative and clerical duties
- validate and maintain inventory tracking systems (spreadsheets, database, and Technology systems)
- processes invoices and expense reports for assigned departmental staff
- maintain the highest level of confidentiality at all times
- prepare ongoing correspondence, including but not limited to Federal Express and UPS packages as required
- represents the company in a courteous, professional and diplomatic manner
- establishes work procedures and standards to improve efficiency and the effectiveness of assigned operations
- assist with special projects when needed
- answers all in-coming phone calls and directs all calls to the appropriate party in a timely and professional manner
- additional duties as required

Knowledge/Skills/Abilities:
- Intermediate proficiency with the MS Office Platform
- Possess excellent interpersonal, as well as, oral and written communication skills
- Demonstrates basic knowledge of Information Technology processes and terminology
- Ability to prioritize and manage multiple tasks with a minimum of supervision
- Ability to prioritize work to accommodate deadlines
- Ability to work independently while working in a strong team environment
- Ability to multi-task in an ever changing environment

Education and Experience:
- High school diploma or equivalent required
- Community College education in a relevant field would be an asset
- Minimum of 4 years of administrative experience preferably in a related field
- Experience with invoice processing and spreadsheet/database manipulation for budgeting, project and inventory tracking.

 

Sales and Management Systems Support Manager

Manages a team of support personnel who troubleshoot theatre technologies' issues, including in-theater management systems, POS systems, digital displays, network etc. Supervises the day-to-day operations of the help desk. Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected. Ensures maximum issue resolutions in minimum time. Evaluates new information systems products or services and suggests changes to existing products or services to better aide the end user. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected.


Creates and manages escalation procedures and ensures service levels are maintained. Documents, tracks, and monitors problems to ensure resolution in a timely manner.
The Cinemark Support Center (CSC) is a 24x7x365 operation and requires that candidates have flexibility to work rotating shifts.  The position requires a wide range of skills that encompass every area of Information Technology.  The ideal candidate will be self-motivated with the ambition to problem-solve, supervise and motivate a team of call center technicians, communicate effectively, and be able to work in a team environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES
•         Manage a team of Supervisors and multiple agent levels. Management activities include employee selection, ongoing performance management, compensation administration, education and development, goal setting, and team-building activities
• Analyze, and identify strategic process improvements to ensure successful and efficient call center  productivity, including SLA goals, abandoned call rates, Customer Satisfaction surveys etc.
• Manage ongoing performance of agents and supervisors, compensation administration, education and development, goal setting, and team-building activities.
•         Manage day-to-day delivery of the Incident Management process.  This includes driving and coordinating resolution, escalation (both technical and hierarchic), as well as coordinating all high severity incident support activities.
•         Manage and ensure delivery of processes to ensure knowledge in area of expertise is trained and made available to more junior staff members (i.e. - business aligned support of incidents for our major lines of business).
•        Manage and ensure that incident records are fully documented both during and after the incident, including gathering and recording the full incident timeline of events.
•        Drive continuous development and daily management of Service Quality. This includes driving continually measurable improvements in reduced mean time to restore services.
•        proactively identify opportunities and implement solutions for Incident Management process improvements; directly address and eradicate unacceptable levels of service.
•         Oversee a 24x7 response team of support technicians and supervisors. This includes:
o    Testing, monitoring, troubleshooting, and analyzing systems and facilities
o    Provide quality, timely, and accurate end-to-end support of any issues within Theater Technology
o    Perform proactive network status checks as part of normal surveillance activities, ensuring optimum performance
o    Perform tracking and management of incidents to resolution in accordance with procedures
•         Provide senior level troubleshooting skills
•         Ability to think outside the norm to resolve an issue
•         Ability to effectively write technical documentation
•         Ability to prioritize, assign, tasks, and work independently when required
•         Must be able to work with others to resolve issues effectively
•         Mentor and lead staff and a team of supervisors
•         Provide and communicate Support Center statistics and performance on timely reports, as needed (daily, weekly, monthly)
•         Additional responsibilities as assigned

Mandatory Skills
•         Excellent customer service skills with a positive attitude
•         Excellent time management skills
•         Excellent communication skills and ability to work in a team environment
•         Minimum of 2 years in manager role
•         Must be willing to work flexible schedule including evenings, holidays and weekends
•        Comfortable working with computers and willing to learn new technologies
•        Speak and read/write fluent English and have good verbal, written and inter-personal communication skills.

Not Mandatory but considered an asset
•         Movie Theater operation knowledge and experience
•         1-2 years' experience supporting Microsoft environments including desktop support
•         Associate or bachelor degree
•         Microsoft/Networking certifications
•         Bilingual/Trilingual English/Spanish/Portuguese a valuable asset
•         2 years in a theater or call center environment

 

 


 

 

 

 


 


 

 

Theater Technology Specialist-Digital Cinema Systems (Root Cause Analysis/Digital Cinema Testing) - Frisco, TX

This position is responsible for testing of all new software and hardware solutions prior to its release to the sites. This includes alpha testing in a control environment, beta testing and deployment to a limited number of test locations prior to a general release deployment to all locations. This position will be responsible for working with software and hardware vendors on issues and enhancements required to meet current and future needs of Theater Technology and Theater Operations. As well as providing all necessary documentation and initial training on new software/firmware releases, bugs, escalated issues etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES
•Responsible for testing of various projects (new software release, hardware evaluation, etc.), including meeting project timelines
•Insure that all projects are implemented on time, within specification and do not impact the theater operation.
•Investigate issues and recommend corrective action with the software applications utilized by the Theater Operations.
•Capture all issues and provide documentation for future software versions.
•Provide regular reporting on outstanding issues with software (bugs) and hardware to management and vendors.
•Provide documentation for sites/CSC & Booth Engineers on new functionality when software or hardware updates are released.
•Provide support (3rd level) to the support center for escalated issues on Digital Cinema equipment. This will include after-hours escalations from time to time and require on-call time.
•Must be available to assist in emergencies
•Required to travel as needed
•Required to perform any other projects/duties deemed necessary by Manager of Presentation Design and Digital Cinema Testing

Applicant should meet the following
•High School Diploma or equivalent is required, any college or higher education a plus
•Minimum 2 years of experience in supporting cinema equipment including computer systems, POS, Digital Projection, and other systems used by Theater Technology.
•Working knowledge of Computer Operating Systems (XP, Win7, Linux Red Hat or Debian)
•Proficiency in Microsoft Office Suite; Word, Excel, Power Point etc.
•An understanding of Theater Operations, including Penny POS system and or Doremi Digital Cinema software would be asset
•Bilingual or Trilingual (English, Portuguese & Spanish) would be an asset
•The applicant should be extremely self-motivated and comfortable meeting deadlines without requiring daily oversight. This includes handling multiple projects simultaneously through to completion
•Strong written and verbal communication skills
•Attention to detail, quality focused and strong problem solving skills are important assets

 

IT Field Services Technician – Plano, TX

Cinemark currently has a position available in the Theater Technology Department. This position plays a key role in the department, which is responsible for all technical equipment that resides in the theater.

Roles & Responsibilities:
•Travel to theater locations across North America to complete preventative maintenance, new installations, upgrades and projects. When not travelling, selected candidate can work from the office using a provided laptop computer and mobile phone.
•Install, troubleshoot and maintain servers, routers, firewalls, switches, point of sale equipment and software.
•Work closely with Cinemark Support Center to provide escalated high-level troubleshooting and ensure timely resolution of issues.
•Work closely with Theater managers on proper operation, maintenance, and troubleshooting of hardware and software.
•Communicate detailed technical information to both technical and non-technical personnel.
•Basic inventory duties including maintenance of spare network equipment.

Qualification & Requirements:
•Basic knowledge of Microsoft Windows Systems (server and client versions), Microsoft Office, Cisco IOS, and networking architecture.
•Excellent analytical, problem solving, time management and organizational skills.
•Excellent verbal and written communication skills.
•Ability and willingness to learn new technologies quickly.
•Self-motivated and able to work independently.
•A proven team player with the ability to work under pressure.

The preferred professional designation/certification is a bachelor's degree or technical diploma in Computer Science and/or 2+ years of related work experience in the IT industry. Experience in movie theater operations is a plus, candidate must be willing to travel and work a flexible schedule including evenings, holidays and weekends if needed.

Please  douwload the questionnaire and submit along with your resume.

 

IT Field Services Technician – Los Angeles, CA

Cinemark currently has a position available in the Theater Technology Department. This position plays a key role in the department, which is responsible for all technical equipment that resides in the theater.

Roles & Responsibilities:
•Travel to theater locations in the Southwest US to complete preventative maintenance, new installations, upgrades and projects. When not travelling, selected candidate can work from the office using a provided laptop computer and mobile phone. Occasional travel outside of this geographic area may also be required if needed for special projects.
•Install, troubleshoot and maintain servers, routers, firewalls, switches, point of sale equipment and software.
•Work closely with Cinemark Support Center to provide escalated high-level troubleshooting and ensure timely resolution of issues.
•Work closely with Theater managers on proper operation, maintenance, and troubleshooting of hardware and software.
•Communicate detailed technical information to both technical and non-technical personnel.

Qualification & Requirements:
•Basic knowledge of Microsoft Windows Systems (server and client versions), Microsoft Office, Cisco IOS, and networking architecture.
•Excellent analytical, problem solving, time management and organizational skills.
•Excellent verbal and written communication skills.
•Ability and willingness to learn new technologies quickly.
•Self-motivated and able to work independently.
•A proven team player with the ability to work under pressure.

The preferred professional designation/certification is a bachelor's degree or technical diploma in Computer Science and/or 2+ years of related work experience in the IT industry. Experience in movie theater operations is a plus, candidate must be willing to travel and work a flexible schedule including evenings, holidays and weekends if needed.            

Learn more about Cinemark:

At Cinemark, "We are dedicated to making the movie experience memorable, one Guest at a time". If you join us you will become part of that experience and help us continue to develop our greatest asset, our People.

Our core values include:

* Do the Right Thing. Act with honesty and integrity.

* Passion for People. Respect and care for each other, our Guests, Communities and Partners.

* Safety. Provide a safe environment for our Employees and Guests.

* Performance Excellence. Strive to be the best in what you do.

* Ownership. Empower our people to make decisions and take responsibility.

 

Application Instructions

Please, no phone calls!

For immediate consideration please email human.resources@cinemark.com your resume with the title of the position you are applying for in the subject line.

Human Resources
Cinemark USA, Inc.
Attn: (The position applying for)
3900 Dallas Parkway, Suite 500
Plano, TX 75093