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About Cinemark

Other Available Positions

 

Senior Systems Support Specialist

The Theater Technology Specialist is based in Frisco, TX and will be responsible for the root cause analysis and testing of Theater Systems equipment.   This involves the investigation of escalated issues and determination of a short term work around and long term resolution for the issue.   This position will be responsible for documenting all issues and providing documentation and training for the support center and sites on how to resolve the escalated issues. 

This position is also responsible for testing of all new software and hardware solutions prior to release to the sites.    This includes testing in our test lab and at several theaters (beta testing) prior to general release. This position will be responsible for working with software and hardware vendors on issues and enhancements required to meet current and future needs of Theater Technology and Theater Operations.

 

Essential Duties and Responsibilities

• Responsible for management of various projects (new software release, hardware evaluation, etc), including timelines

• Insure that all projects are implemented on time, within specification and do not impact the theater operation.

• Investigate issues and recommend corrective action with the software applications utilized by the Theater Operations.

• Capture all issues and provide documentation for future software versions.

• Provide regular reporting on outstanding issues with software (bugs) and hardware to management and vendors.

• Manage the software and hardware testing process (Beta sites)

• Provide documentation for sites on new functionality when software or hardware updates are released.

• Maintain the testing lab at the Frisco office with the latest software and hardware.

• Provide training for support center and other Theater Technology staff on Theater Systems equipment.

• Provide support (3rd level) to the support center for escalated issues on Theater systems equipment and software.  This will include after hours escalations from time to time and require on-call time.

• Must be available to assist in emergencies

• Required to travel as needed

• Required to perform any other duties deemed necessary by Supervisor.

 

Education and Skills Required:

• College or University degree in Computer systems or similar discipline

• 3+ years of experience in supporting Cinema equipment including computer systems, POS, Projection, and other systems used by Theater Technology.

• Good understanding of networking

• Working knowledge of Windows operation systems: Win8, Win7, Server, WEPOS, POS Ready7

• Fluent in English and Spanish is a requirement.  

• Knowledge of Linux Operating System and support tools would be an asset

• An understating of Penny POS system and or Doremi Digital Cinema software would be an asset

• An understanding of Theater Operations would be asset

Be prepared to answer a questionnaire once Human Resources has reviewed your resume.

 

 

Theater Technology Advertising Administrator

This position is based in Frisco, Texas. 

The Theater Technology Advertising Administrator role requires a mixture of technical skills and business ability. The Theater Technology Advertising Administrator will be a key member of the Advertising and Pre-Show Support Team in the Theater Technology department. This position will be responsible for helping the department research and develop technical solutions to meet FLIX Media's business needs in Latin America. This position will also provide advanced technical support to internal and external entities as they relate to developed solutions. This position will also be responsible for root cause analysis, testing, and integration of Theater Advertising equipment for all FLIX Media customers. This involves the investigation of escalated issues and determination of a short term work around and long term resolution for the issue. This position will be responsible for documenting all issues and providing documentation and training for the support center and sites on how to resolve the escalated issues. 

This position is also responsible for testing of all new software and hardware solutions prior to release to the sites as well as developing solutions to integrate Advertising and Pre-Show solutions with multiple configurations or footprints. This includes testing in our test lab and at several theaters (beta testing) prior to general release. This position will be responsible for working with software and hardware vendors on issues and enhancements required to meet current and future needs of Theater Technology, FLIX Media, and Theater Operations in Latin America. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Responsible for management of various projects (new software release, hardware evaluation, etc.), including timelines
  • Responsible for developing and integrating Advertising and Pre-Show solution for all FLIX Media customers. This involves the Pre-Show solutions ability to interact with the theaters Digital Cinema projectors, Digital Cinema Servers, sound processors, dimmers, etc.
  • Ensure that all projects are implemented on time, within specification and do not impact the theater operation.
  • Investigate issues and recommend corrective action with the software applications utilized by the Theater Operations.
  • Capture all issues and provide documentation for future software versions.
  • Provide regular reporting on outstanding issues with software (bugs) and hardware to management and vendors.
  • Manage the software and hardware testing process (Beta sites)
  • Provide documentation on new functionality when software or hardware updates are released.
  • Provide training for support center and other Theater Technology staff on FLIX Media Advertising and Pre-Show Equipment and implementation.
  • Provide support (3rd level) to the support center for escalated issues on FLIX Media equipment. This will include after-hours escalations from time to time and require on-call time.
  • Must be available to assist in emergencies
  • Required to travel as needed
  • Carry a cell phone and be available for emergency systems support.
  • Work with the customer networking teams to evaluate and add new ACL changes to the networking infrastructure. This requires a full understanding TCP/IP and security to request specific port level access changes to allow new applications to function across the LAN and WAN.
  • Required to perform any other duties deemed necessary by Supervisor. 

Required Knowledge, Skills, & Abilities

  • In-depth knowledge of Microsoft Windows (server and client versions) in a complicated environment.
  • Technical knowledge of Linux and Android OS.
  • Technical knowledge of Data networking products, Complex data solutions, and networked equipment that include Routing, Switching, IP Networks, VPNs, Servers and Security.
  • Detailed knowledge of IP Web technologies, particularly security, firewalls, and VPN's
  • Advanced PC skills including Word processing, spreadsheets, databases, presentations, Internet
  • Knowledge of POS systems data interfaces would be an asset
  • In-depth Knowledge of Digital Cinema systems
  • Understanding of Media creation and file formats (codecs, compression, etc.).
  • Ability to facilitate solutions in a fast paced, complex technology, and business environment.
  • Excellent interpersonal and relationship skills; be seen as a peer and advisor to other technical people in the Team
  • Strong time management and organizational skills
  • Excellent oral, written and presentation communication skills
  • Decision-making skills to determine the most appropriate solutions
  • Excellent technical troubleshooting skills
  • Fluent in English - Speaking, reading/writing
  • Fluent in Spanish - Speaking, reading/writing
  • Fluent in Portuguese - Speaking, reading/writing would be an asset 

Required Experience:

  • 3+ years of related work experience in the IT or a related technology field.
  • 3+ years of "technical" experience specifically dealing with WANs and LANs, Internet/IP, and networking hardware (hubs, routers, switches)
  • 3+ years of experience in supporting Cinema equipment including computer systems, Projection, and other systems used by Theater Technology.
  • Experience in identifying and understanding technical/business needs and translating them into viable integrated solutions
  • An understanding of Theater Operations would be asset

Be prepared to answer a questionnaire once Human Resources has reviewed your resume.

Learn more about Cinemark:

At Cinemark, "We are dedicated to making the movie experience memorable, one Guest at a time". If you join us you will become part of that experience and help us continue to develop our greatest asset, our People.

Our core values include:

* Do the Right Thing. Act with honesty and integrity.

* Passion for People. Respect and care for each other, our Guests, Communities and Partners.

* Safety. Provide a safe environment for our Employees and Guests.

* Performance Excellence. Strive to be the best in what you do.

* Ownership. Empower our people to make decisions and take responsibility.

 

Application Instructions

Please, no phone calls!

For immediate consideration please email human.resources@cinemark.com your resume with the title of the position you are applying for in the subject line.

Human Resources
Cinemark USA, Inc.
Attn: (The position applying for)
3900 Dallas Parkway, Suite 500
Plano, TX 75093