Cinemark - About Us

About Cinemark

Privacy and Security

At cinemark.com and Cinemark mobile apps, we are deeply committed to protecting your privacy. The information we collect about you is the very minimum needed to process your orders and to provide you with a more personalized, quick, and convenient shopping experience. There are more details about your privacy at cinemark.com and Cinemark mobile apps below. What kinds of information do we collect and how do we use it? To process your ticket purchase and to notify you of your order status, we need to know your name, e-mail address, credit card number, and expiration date. We make every effort to save you time and make your shopping experience more convenient by using your orders and your stated preferences to make recommendations about the items that might be of interest to you. We are also constantly seeking to improve the layout and operation of cinemark.com based on the areas people visit, enjoy, and use most. We may occasionally wish to notify you about important changes to cinemark.com, new services, and special offers we think you might find valuable.

How does cinemark.com protect the information we collect?

When you place orders, the information is sent via a secure connection which protects all the information you send to us so that it cannot be read as it travels over the Internet. Once your information arrives safely at cinemark.com and Cinemark mobile apps, it is carefully stored and protected against unauthorized access.

What about "cookies"?

"Cookies" are small pieces of information that are stored by your browser on your computer. We added this optional feature to enable you to order more quickly . Cookies are not required in order for you to purchase tickets at cinemark.com or Cinemark mobile apps, however they do enhance the user experience by storing your ZIP Code information to expedite the process of finding the movies you want to see in your area. In addition, most Web browsers can automatically store cookies on your computer, but you can usually change your browser to prevent it. We guarantee that whatever you decide about cookies and/or the convenience features we offer, you will always be able to browse and order from cinemark.com and Cinemark mobile apps quickly and easily.

Does cinemark.com share the information it collects with others?

Cinemark.com and Cinemark mobile apps do not sell, trade, or rent your personal information to outside parties. If we were to decide to do so with reputable third parties in the future, we would ask you first for your permission to do so. Our only motivation for sharing information with reputable third parties would be to provide you with more and better services and opportunities. Cinemark.com and Cinemark mobile apps may provide combined, general statistics about our customers, sales, usage patterns, and related information to reputable third parties, but these statistics will include no personal identifying information.

Summary

At cinemark.com and Cinemark mobile apps, we respect your privacy and are fundamentally committed to helping to protect it. We use the information we collect responsibly, to make purchasing tickets at cinemark.com and Cinemark mobile apps possible, and to improve your overall experience. We do not sell, trade, or rent your personal information to others. We may choose to do so in the future with trustworthy third parties, but only with your permission.

Consent

By purchasing tickets at cinemark.com and Cinemark mobile apps, you consent to the collection and use of this information by cinemark.com and Cinemark mobile apps. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of the information we collect, how we use it, and under what circumstances we may disclose it.

Refund

Once tickets are purchased on cinemark.com and Cinemark mobile apps, there are no refunds or changes available. Please confirm your showtime carefully before purchasing your tickets. Because your seat is guaranteed for the entire showing of a movie, we are not able to offer refunds. In the rare situations when a show is cancelled, you will be entitled to a refund for the full purchase price of your tickets including any service charges. In these situations please send an email to sitesupport@cinemark.com and include the theatre, movie, showtime, email address and your confirmation number.