COSTUME POLICY: Please note that masks, hats, helmets that cover the face, and face painting are not allowed within the theatre or auditoriums. Additionally, simulated weapons are not permitted in the theatre or auditorium. No Children Under Age 6 Will Be Admitted To Any R-Rated Feature After 6:00 PM. Valid IDs will be required to attend Rated "R" movies. You must be at least 17 years of age or have your parent accompany you to view the movie. IDs will be checked at the theatre. Bag and Package Policy: In an effort to enhance the safety and security of our guests and employees, any bags or packages measuring larger than 12”x12”x6” will not be permitted into the theatre.
Ticket purchases are only valid for the location and film that is printed on the confirmation page or printed tickets. Online Refunds: Once the showtime for the ticket has passed, tickets are not refundable. If your showtime has not passed, you can request a refund by providing the email address associated with your ticket purchase and the last 4 digits of your gift card or credit card. Sign-in to your account to access your tickets even faster. Request a refund now on cinemark.com/refund-request. Refund or exchanges at the theatre's box office: Tickets may be exchanged or refunded at the theatre's box office any time on or before the showtime. To exchange cinemark.com ticket purchases at the theatre, the credit card or gift card used in the purchase must be presented at the box office. To refund cinemark.com ticket purchases at the theatre (minus the online fee), the confirmation number and credit card or gift card used in the online purchase must be presented at the box office to process a refund. Once the showtime for the ticket has passed, tickets are not refundable. In the unusual situation that a show is cancelled, you will be entitled to a refund for the full purchase price of your tickets, including any service charges. If you have any questions, please visit cinemark.com/contact-us and submit a request. Refund Processing Information: Refunds may take up to 5-7 business days to reflect on your bank account. Refunds conducted on the same date of the transaction will be voided and the original pending charge will fall off the applicable account in up to 5-7 business days.