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Connections FAQ

Cinemark Connections

How much does it cost to join?

Nothing. Imagine a dollar sign with a giant zero beside it.

What if I don’t have a smartphone?

Simply sign-up for a Cinemark account at Customers not logged in, will be prompted to log in and join Cinemark Connections for ticket purchases. You can still earn points by printing your QR code to have scanned at a theatre, or entering your Connections ID at checkout for online purchase. Online reward redemption coming soon!

Can I use Connections at any Cinemark theatre location?

Yes! Start earning points today.

How do I earn points?

When you join, you’ll get a personalized QR code on your app. Be sure to have that scanned any time you make a purchase at the box office or concession stand. You can also earn points when you put your phone in CineMode and for social sharing.

How do I get my QR code scanned?

When you’re making a purchase, open the Cinemark app and pull up your Connections QR code or print the QR code from Then present the QR code to the cashier to be scanned.

Is there a minimum purchase required?


Is there a limit on how many points I can earn?

You can earn up to 25 points in one day, with no limit on your total points overall. Each transaction is worth 10 points, regardless of how much you spend. So you can earn 10 points for your movie tickets (online or at the box office), 10 points at the concession stand (but not alcohol purchases or select Cinemark restaurants), and 5 points for putting your phone in CineMode.

I didn’t have my phone on me, but I have the receipt. Can I still earn points?

Unfortunately, your QR code has to be scanned at the time of purchase to get your points.

The cashier scanned my QR code but I didn’t get my points. What do I do?

Oh no! Sorry about that. Just email and tell us what happened. One of our wonderful customer relations representatives will contact you.

How do I get my rewards?

Use your Cinemark app to find an awesome reward you have enough points for and select the redeem button. Then quietly brag to the person next to you.

If you don’t see anything you want, check back later as new rewards are being added all the time.

Do my points expire?

Points will expire after one year if you don’t scan your QR code or redeem any rewards.