Frequently Asked Questions

Tickets, Purchases and Refunds FAQ

How to buy and pick up tickets, request refunds, and other purchase-related questions.

Gift Cards FAQ

Information on buying, registering, reloading and purchasing tickets with Cinemark gift cards.

Connections FAQ

Earning and spending points, rewards, and other Cinemark Connections information.

Private Screenings & Meetings FAQ

Screening types, A/V equipment, and other information about private screenings and meetings.

Theatre Church FAQ

Scheduling, facility and policy questions answered for holding church services at Cinemark.

Birthday Parties FAQ

Party options, policies, scheduling and more about having a birthday party at Cinemark.

School Field Trips FAQ

Planning, attendance, payment and other details about school events at Cinemark theatres.

VIP Room FAQ

Information about The VIP Room, making reservations and private party packages.

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