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As we reopen our theatres, we want all guests to be aware of our efforts to maintain the health and safety of all visitors and employees at Cinemark. We're investing in new practices that will allow us to maintain the cleanliness and sanitization of auditoriums, concession areas, restrooms, and all high-touch areas. Employees are being extensively trained in these new policies.
As we put these new practices into place, we do ask all our guests to be patient with the slight extra time that full sanitization requires. The result will be a better, safer moviegoing experience for everyone! Here are ten steps we're taking as part of The Cinemark Standard to maintain safety at the movies.
We are reducing overall auditorium capacities. When you purchase movie tickets at Cinemark, we now automatically block the seats adjacent to your party. In addition, we are staggering showtimes to allow more time for guests to exit and prevent overcrowding in our restrooms, halls and lobbies. These staggered showtimes also allow employees more time to clean and sanitize between movies. Guests are encouraged to practice physical distancing when entering and exiting the auditorium.
Before auditorium doors are opened for any show, seats, handrails and children’s booster seats are carefully sanitized. In addition, all auditoriums are regularly disinfected using pressurized sprayer equipment with products identified by the EPA to be effective in eliminating COVID-19. For extra assurance, seat wipe dispensers are available for any guest who wishes to re-clean their seat.
Cinemark already takes significant precautions to ensure your safety and we have added an extra level of cleaning & sanitizing that meets or exceeds CDC and WHO guidelines. This includes using products identified by the EPA to be effective in eliminating COVID-19 throughout the theatre, including high-touch and concession areas and restrooms. In addition to the seat wipe dispensers in hallways outside auditoriums, we will have hand sanitizers at the box office and at all active concession stand registers so that all guests have the opportunity to sanitize their hands as often as desired during their visit.
All Cinemark theatre employees will complete a wellness check-in prior to their shift. Supervisors will ask about each employee's wellness, complete a temperature check, and remind them of any protocol updates. For any employee who is not feeling well or has a fever, it is mandatory that they NOT work their shift — and Cinemark will provide sick pay to the employee.
All employees are provided with proper face masks to wear and are required to wash their hands frequently. Our employees responsible for your favorite moviegoing snacks are provided with gloves, which they change regularly during their shifts.
We encourage all guests to purchase tickets online, which will allow for a more contactless in-theatre experience. If you prefer to purchase tickets in a theatre, please consider using a contactless-enabled credit card or your preferred mobile wallet payment type. You can also purchase tickets via our mobile app which is available at Google Play and the Apple App Store.
We have streamlined our in-theatre ticket verification process to minimize contact and get you to your movie faster. Guests who purchase tickets online via our website or app (or a third-party provider such as Fandango or Atom Tickets) are no longer required to also carry a printed ticket.
We strongly encourage contactless payment methods such as Apple Pay, Google Pay, Samsung Pay, and any credit card with the contactless pay logo, when possible. Receiving a printed receipt is optional.
To help reduce potential contact between cash and food-handling areas, cash payments will not be accepted for snack purchases. However, each theatre will have a designated area where cash will be accepted, and gift cards will be available. As always, gift cards are redeemable at the concession stand.
To reduce contact points, popcorn and drink refills will not be offered at this time. Instead, previously refillable sizes can be purchased at reduced prices without refills. If you purchased our 2020 refillable cup or tub, we will happily honor your discount and provide an equivalent single-use container. Each time you come to Cinemark, please bring your refillable cup and/or tub and show them at the concession stand to receive your discount. To make up for the time we were temporarily closed this year, we are extending the valid dates of your discount through March 31, 2021.
Self-serve condiment stations have been replaced with individually sealed packets or containers, which are available upon request from our cashiers. This includes ketchup, mustard, relish, and mayo. Additionally, straws and plastic cutlery are all individually wrapped.
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