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Cinemark Private Gaming Event FAQ

This theatre is not yet equipped with wi-fi and/or internet access to allow online gameplay. This means that you will not be able to access online multiplayer or single-player modes for certain games. It also means that certain games that require an “always-on internet connection” will not be playable. We recommend checking the product details for your favorite games before booking and attending a Private Gaming Event.

Any console with HDMI input can be supported. This includes certain current and last-gen consoles. This does not include consoles that can only function with an RGB or optical audio/video output.

Titles rated AO for Adults Only 18+ or non-rated titles from PC platforms will not be allowed to be played.

If you are playing at a theatre where online gaming is available, yes. These theatres are equipped with Wi-Fi access points to connect your console so that you can play games online. At this time, theatres without online gameplay do not have the needed equipment to allow stable internet connection in the theatre.

You can bring as many HDMI-capable consoles as you wish; however, you can only play one console at a time on the screen. Each showtime is also only valid for 2 hours of gaming so choose wisely!

Yes, note the additional time needed when submitting your request. There is an additional hourly auditorium rental fee, pricing varies by your event time of day and day of week.

No, our in-auditorium Wi-Fi is set up to block access to all sites that are not needed for online gaming.

No, maximize and enjoy your allotted time by downloading any console or game updates at home prior to your arrival. At this time, all console features that require an internet connection are not possible at locations where online gameplay is not available. You will not be able to download any updates during your Private Gaming Event. We encourage you to ensure your console and game software is up-to-date before leaving for your event.

Not at this time. Currently games will render a crystal clear image at a maximum of 1080p resolution on our screens.

Yes, any game and console that is capable of delivering 5.1 surround sound audio can be enjoyed in that format during a Private Gaming Event.

Yes. However, our staff will be on hand to guide you through the set up process and ensure audio levels and video work perfectly.

You gain access to the auditorium 30 minutes prior to start time to set up your console before your two hours of gaming begin.

We will do our best not to stop you in the middle of a match when your two hours ends. However, we know some matches are longer than others, and ask that you respect our staff if asked to end one early.

No, we do not allow streaming to occur from our theatres as it will affect gameplay.

No, we do not allow recording devices in our auditoriums.

We recommend guests do not bring VR equipment or games for private gaming events.

Local wireless and offline tournaments are allowed with a maximum of 50 guests; however, we are not supporting online tournaments or tournaments that require internet access at this time.

Example:, YouTube? No, at this time we are not able to support livestreams of game events.

There will be a limited number of outlets provided to power your console, but other devices should be brought fully charged.

There is no limitation to the number of people connected to the Wi-Fi access point in the auditorium, but multiple devices may cause slow-downs during online play.

Only devices that can support wireless internet connection through a Wi-Fi access point may be used. Wired internet connections are not possible in the auditorium.

Third-party online subscriptions such as XBOX Live, PlayStation Plus, or Nintendo Switch Online are needed to access certain online gameplay features. These will not be provided by Cinemark. We encourage you to investigate the subscription needs for your consoles and games before arriving.

We do not recommend it, as the gaming experience may be uncomfortable. If you choose to bring a gaming PC or laptop, you must also bring a wireless keyboard and mouse to use from a seat within the auditorium.

Make sure you properly turn off your console completely before disconnecting from your home television and power outlets. Not doing so may damage the console and/or cause delays in setting up for your gaming event.

Make sure you know all of your account login information for any online services, ie; PlayStation Network, XBOX Live, Nintendo Switch Online to avoid any issues in signing in to your account at the theatre.

If you need a refund, please contact the Account Manager who booked your event. A 100% refund is applicable if cancelled at least 10 business days prior to the event day.

Outside food and drinks are not allowed in Cinemark Theatres. If celebrating a birthday, you may bring handheld treats, like cupcakes or cookies (no cakes please) only. Concessions are available for purchase upon arrival or through Mobile Ordering within the Cinemark App.

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