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Frequently Asked Questions

Tickets, Purchases and Refunds FAQ

How to buy and pick up tickets, request refunds, and other purchase-related questions.

Cinemark Movie Rewards FAQ

Learn more about Cinemark Movie Rewards, featuring Movie Club and Movie Fan.

Gift Cards FAQ

Information on buying, registering, reloading and purchasing tickets with Cinemark gift cards.

Private Screenings & Meetings FAQ

Screening types, A/V equipment, and other information about private screenings and meetings.

Birthday Parties FAQ

Party options, policies, scheduling and more about having a birthday party at Cinemark.

Cinemark Cash FAQ

Information about Cinemark Cash.

Mobile Ordering FAQ

Learn more about Mobile Ordering.

Cinemark Gaming FAQ

Learn more about Cinemark Cinemark Gaming.

Two-Factor Authentication (2FA) FAQs

Learn more about Two-Factor Authentication.

Cinemark Theatre Church FAQ

Cinemark Theatre Church FAQ

SMS Texts FAQs

Learn more about SMS Texts

ScreenX FAQs

Learn more about ScreenX

Taylor Swift FAQ

Learn more about Taylor Swift events at Cinemark.

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