Frequently Asked Questions

How to buy and pick up tickets, request refunds, and other purchase-related questions.

Learn more about Cinemark Movie Rewards, featuring Movie Club and Movie Fan.

Information on buying, registering, reloading and purchasing tickets with Cinemark gift cards.

Screening types, A/V equipment, and other information about private screenings and meetings.

Party options, policies, scheduling and more about having a birthday party at Cinemark.

Planning, attendance, payment and other details about school events at Cinemark theatres.

Information about Cinemark Cash.

Learn more about Mobile Ordering.

Learn more about Cinemark Cinemark Gaming.

Learn more about Two-Factor Authentication.

Learn more about SMS Texts

Learn more about ScreenX

Learn more about Taylor Swift events at Cinemark.