Frequently Asked Questions

Learn more about theatre changes due to COVID-19 closures.

How to buy and pick up tickets, request refunds, and other purchase-related questions.

Learn more about Private Watch Party.

Learn more about Cinemark Movie Rewards, featuring Movie Club and Movie Fan.

Information on buying, registering, reloading and purchasing tickets with Cinemark gift cards.

Screening types, A/V equipment, and other information about private screenings and meetings.

Party options, policies, scheduling and more about having a birthday party at Cinemark.

Information about Cinemark Cash.

Information about the VOID, purchasing tickets, and other related questions.

Learn more about Snacks In A Tap.

Learn more about Cinemark Cinemark Gaming.

Learn more about Two-Factor Authentication.

Learn more about Top Gun Maverick NFT.

Learn more about BULLET TRAIN NFT.