Contact Us

Quick Assistance

Tickets & Refunds:
View Upcoming Tickets
Refund Upcoming Tickets

Gift Cards:
Check your Cinemark gift card balance

Theatre Policies:
Bag & Package Policy
Refund Policy
Rating Policy

View all Frequently Asked Questions

Still Need Assistance? We're here to help

Email us by completing the form
Call us 1-800-CINEMARK (1-800-246-3627)

Theatres

Visit your preferred theatre's location page to see how to get in touch with your local theatre

Corporate Office

Cinemark USA, Inc.
3900 Dallas Parkway, Suite 500
Plano, TX 75093-7865

Employee Assistance

Current and Former Employee Forms: Find the form you need for address changes, tax documents, payments and more
Verification of employment and/or wages: Access instructions and FAQ now