Contact Us

Quick Assistance

Tickets & Refunds:
Look Up Confirmation Number and View Upcoming Tickets
Refund Upcoming Tickets

Gift Cards:
Check your Cinemark gift card balance

Theatre Policies:
Bag & Package Policy
Refund Policy
Rating Policy

View all Frequently Asked Questions

Still Need Assistance? We're here to help

Email us by completing the form
Call us 1-800-CINEMARK (1-800-246-3627)

Corporate Office

Cinemark USA, Inc.
3900 Dallas Parkway, Suite 500
Plano, TX 75093-7865

Employee Assistance

Current and Former Employee Forms: Find the form you need for address changes, tax documents, payments and more
Verification of employment and/or wages: Access instructions and FAQ now