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Get quick assistance with these popular topics and self-service options.

Access Your Tickets >

Need help finding your tickets? Look up and access your upcoming tickets

Refund Tickets >

Change of Plans? No problem. Refund your upcoming tickets

Check Your Gift Card Balance >

Check your Cinemark gift card balance

View Movie Club FAQs >

See common questions and learn more about Movie Club

View All FAQs >

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Theatre Policies

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Refund Policy >
Rating Policy >
Costume Policy >
Mask Policy >

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Verification of employment and/or wages >

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Email us by completing the form or call us 1-800-CINEMARK (1-800-246-3627)

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Cinemark Cares

Learn more about the Cinemark Cares initiative and donations information