Gift Cards FAQ

Gift Cards

What is a Cinemark Gift Card or an e-Gift Card?

A Cinemark gift card is a credit card-shaped card that can have monetary value added to it and then used like a debit card at all Cinemark theatre locations nationwide. The gift card easily fits in a pocket, wallet or purse. Because the gift card is plastic, there is no concern of it tearing or getting wet. Cinemark gift cards can be reloaded with additional value once original funds have been depleted.

A Cinemark e-Gift Card is an electronic card that is emailed to you. Simply print out the e-Gift Card and present it to the box office cashier to enter at checkout.

How do I purchase a Cinemark Gift Card or e-Gift Card?

Plastic Cinemark gift cards can be purchased at all Cinemark locations. Gift Cards and e-Gift Cards can also be purchased online at cinemark.com under the "Gift Cards" tab. Personalized Cinemark gift cards are only available for purchase online at cinemark.com.

How do I register a Cinemark gift card?

To make purchases with your Cinemark gift card on the Cinemark website or in the Cinemark mobile apps, first register the card to your Cinemark account.

Sign in to your Cinemark account, or register for a new account if you don’t already have one. Once you’ve signed in, proceed to the My Gift Cards page within your account. Here you can register your card and give it a unique name to help you remember which card this is (e.g. “Snowflake Card from Susie”).

What can I purchase with a Cinemark Gift Card or e-Gift Card?

Cinemark Gift Cards and e-Gift Cards can be used to purchase movie tickets, concession items or food and beverage items at the Café and Studio Eats Restaurants (located inside select theatre locations).

How do I reload my Cinemark Gift Card and e-Gift Card?

To reload your Cinemark gift card balance on the Cinemark website, first register the card to your Cinemark account.

Sign in to your Cinemark account, or register for a new account if you don’t already have one. Once you’ve signed in, proceed to the My Gift Cards page within your account. Here you can register your card and give it a unique name to help you remember which card this is (e.g. “Snowflake Card from Susie”).

All registered gift cards will display the current balance. If you’d like to add money to your registered gift card, click the “Reload” button for that card, and follow the instructions to specify the amount and complete the payment.

Which Cinemark theatres accept Cinemark Gift Cards and e-Gift Cards?

All Cinemark theatres accept and sell Cinemark Gift Cards and e-Gift Cards. You may purchase a Cinemark plastic Gift Card at all theatre box offices. Gift Cards and e-Gift Cards can also be purchased online. To view available designs and order Gift Cards and e-Gift Cards, select “Gift Cards” from the menu at the top of this website.

How can I purchase tickets online with my Cinemark Gift Card and e-Gift Card?

To purchase tickets online using your Cinemark Gift Card, your card must first be registered. You also must be signed into your Cinemark account in order to use your Gift Card or e-Gift Card. When you view your Shopping Cart while signed in, your registered gift cards and their balances will be listed in your payment options.

Can I purchase tickets at the kiosk with a Cinemark Gift Card or e-Gift Card?

Theatre kiosks accept Cinemark Gift Cards, but not e-Gift Cards.

If I travel, can I use a Cinemark Gift Card or e-Gift Card at other Cinemark theatres?

Yes, Cinemark Gift Cards and e-Gift Cards are accepted at all Cinemark theatres locations nationwide.

Does a Cinemark Gift Card or e-Gift Card ever expire?

No, Cinemark Gift Cards and e-Gift Cards never expire, never depreciate in value and there are no deductions due to inactivity.

Is there a customer support email address or phone number to call?

If you have any additional questions regarding Cinemark gift cards, you can email us 24 hours a day at giftcards@cinemark.com, or you can call 1-800-CINEMARK (1-800-246-3627), Monday-Friday 9:00 AM - 5:00 PM (CST).

What are the Gift Card Terms and Conditions?

Redeem at box the office, concession stand, or restaurant and online at cinemark.com. Not refundable or redeemable for cash, unless required by state law. Protect this card like cash. Purchases are deducted from Gift Card until balance reaches zero. No expiration date or dormancy fees. Contact Customer Service at giftcards@cinemark.com or 1-800-Cinemark. Card remains property of Cinemark at all times and may be retained in event of improper use. Visit cinemark.com for a complete list of theatres and to register Gift Cards.