SMS Texts FAQs

Cinemark uses SMS for the following programs:

Two-Factor Authentication (469-809-6098)

Cinemark Movie Rewards Sign Up (469-809-1909)

1. Cinemark Two-Factor Authentication: If you are enabled to Two-Factor Authentication and select SMS as the method for delivery, you will receive a unique authentication code to the phone number associated with your account per request. Cinemark Movie Rewards Sign Up: If you select SMS as the method to sign up for Cinemark Movie Rewards, you will receive an SMS message with the link to the registration page.
   
   
2. You can cancel the SMS service at any time. Just text "STOP” to the phone number you want to stop receiving messages from. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to start receiving SMS messages again, text “START” to resubscribe. After you send the SMS message “START” to us, we will send you an SMS message to confirm that you have resubscribed.
   
   Cinemark uses the following phone numbers for SMS messaging:
   Two-Factor Authentication (469-809-6098)
   Cinemark Movie Rewards Sign Up (469-809-1909) 
   
   
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly by completing the form on cinemark.com/contact-us or calling 1-800-CINEMARK.
   
   
4. Carriers are not liable for delayed or undelivered messages.
   
   
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive 1 message per request. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
   
   
6. If you have any questions regarding privacy, please read our privacy policy.
   

Cinemark uses the following phone numbers for SMS messaging:

Two-Factor Authentication (469-809-6098)
Cinemark Movie Rewards Sign Up (469-809-1909)

If you’ve previously texted “STOP” to unsubscribe, you will not receive messages until you resubscribe. To resubscribe, text “START” to the phone number of the program you want to receive SMS messages from:

Cinemark Two-Factor Authentication: (469-809-6098)
Cinemark Movie Rewards Sign Up: (469-809-1909)

You will receive a set number of messages per request. The number of messages you will receive is dependent on the program you’re subscribed to:

Cinemark Two-Factor Authentication: 1 message per request
Cinemark Movie Rewards Sign Up: 1 message per request