Before you arrive for your Private Gaming Party, please remember to do the following:
Q: What does “No Online Gameplay” mean?
A: This theatre is not yet equipped with wi-fi and/or internet access to allow online gameplay. This means that you will not be able to access online multiplayer or single-player modes for certain games. It also means that certain games that require an “always-on internet connection” will not be playable. We recommend checking the product details for your favorite games before booking and attending a Private Gaming Party.
Q: What consoles can I use at the private gaming party?
A: Any console with HDMI input can be supported. This includes certain current and last-gen consoles. This does not include consoles that can only function with an RGB or optical audio/video output.
Q: Are there any restrictions on games I can play?
A: Titles rated AO for Adults Only 18+ or non-rated titles from PC platforms will not be allowed to be played.
Q: Can I play games online?
A: If you are playing at a theatre where online gaming is available, yes. These theatres are equipped with Wi-Fi access points to connect your console so that you can play games online.
At this time, theatres without online gameplay do not have the needed equipment to allow stable internet connection in the theatre. Please follow us on social media or check our website periodically to see if internet access is made available in these locations.
Q: How many consoles can I bring with me?
A: You can bring as many HDMI-capable consoles as you wish; however, you can only play one console at a time on the screen. Each showtime is also only valid for 2 hours of gaming so choose wisely!
Q: Can I purchase multiple private gaming parties back-to-back?
A: Yes, by booking two back-to-back sessions, you can enjoy the auditorium for up to 5 hours.
Q: Can I access other, non-gaming content apps on my console like streaming services or an internet browser in theatres where online gameplay is available?
A: No, our in-auditorium Wi-Fi is set up to block access to all sites that are not needed for online gaming.
Q: My console needs a software update to play online games, can I download it at the theatre?
A: No, to maximize and enjoy your allotted time, you and your party should download any console or game updates at home prior to your arrival.
At this time, all console features that require an internet connection are not possible at locations where online gameplay is not available. You will not be able to download any updates while at your Private Gaming Party. We encourage you to ensure your console and game software is up-to-date before leaving for your event.
Q: Can I play games in 4K resolution at the theatre?
A: Not at this time. Currently games will render a crystal clear image at a maximum of 1080p resolution on our screens.
Q: Can I enjoy surround sound audio when playing my games?
A: Yes, any game and console that is capable of delivering 5.1 surround sound audio can be enjoyed in that format at a Private Gaming Party.
Q: Will I have to set up my console when I arrive?
A: Yes. We want to respect physical distancing guidelines and the latest safety protocols to protect our guests and employees. However, our staff will be on hand to guide you through the set up process and ensure audio levels and video work perfectly.
Q: When does the clock start for my two hours?
A: Once your console is set up and you are connected to the internet, your two hours of gaming will begin.
Q: What if I am in the middle of a match when my two hours ends?
A: We will do our best not to stop you in the middle of a match when your two hours ends. However, we know some matches are longer than others, and ask that you respect our staff if asked to end one early.
Q: Can I stream my game play at theatres where online gameplay is available?
A: No, we do not allow streaming to occur from our theatres as it will affect gameplay.
Q: Can I set up recording equipment to capture my game play?
A: No, we do not allow recording devices in our auditoriums.
Q: Can I play VR games?
A: We recommend guests do not bring VR equipment or games for private gaming parties.
Q: Will tournaments be allowed?
A: Local wireless and offline tournaments are allowed with a maximum of 20 guests; however, we are not supporting online tournaments or tournaments that require internet access at this time.
Q: Can I watch gaming livestreams like Twitch or YouTube Gaming at theatres where online gameplay is available?
A: Example: Twitch.tv, YouTube? No, at this time we are not able to support livestreams of game events.
Q: Will there be outlets available to charge devices?
A: There will be a limited number of outlets provided to power your console, but other devices should be brought fully charged.
Q: Is there a limitation to the number of people connected to the Wi-Fi in the auditorium at theatres where online gameplay is available?
A: There is no limitation to the number of people connected to the Wi-Fi access point in the auditorium, but multiple devices may cause slow-downs during online play.
Q: Will I need to bring anything to connect to the internet at theatres where online gameplay is available?
A: Only devices that can support wireless internet connection through a Wi-Fi access point may be used. Wired internet connections are not possible in the auditorium.
Q: Do I need a subscription to play games online at theatres where online gameplay is available?
A: Third-party online subscriptions such as XBOX Live, PlayStation Plus, or Nintendo Switch Online are needed to access certain online gameplay features. These will not be provided by Cinemark. We encourage you to investigate the subscription needs for your consoles and games before arriving.
Q: Can I use a gaming PC or laptop?
A: We do not recommend it, as the gaming experience may be uncomfortable. If you choose to bring a gaming PC or laptop, you must also bring a wireless keyboard and mouse to use from a seat within the auditorium.
Q: Can I bring my PC or laptop?
A: It is not recommended that you bring a PC or laptop computer to your private gaming party at this time.
Q: How should I disconnect my console at home to bring it to the theatre?
A: Make sure you properly turn off your console completely before disconnecting from your home television and power outlets. Not doing so may damage the console and/or cause delays in setting up for your private gaming party.
Q: How do I access online gaming at theatres where online gaming is available?
A: Make sure you know all of your account login information for any online services, ie; PlayStation Network, XBOX Live, Nintendo Switch Online to avoid any issues in signing in to your account at the theatre.
Q: I'm not able to go anymore. How can I request a refund?
A: If you need a refund, please visit our Refund Request page. Private Gaming Party cannot be refunded within 24 hours of showtime.
Q: Do you have additional safety and sanitizing procedures in place at your theatres?
A: Yes. We have greatly enhanced our cleaning, sanitizing and safety procedures for the wellbeing of our guests, employees and communities. To see the many ways we're protecting you, click here. >
*PRIVATE GAMING PARTY OFFER DETAILS
Private Gaming Party offering is only available for a limited time at participating theatres. Check your local theatre for showtimes and information regarding reopening schedule. Restrictions apply. No substitutions or rainchecks.
Price may vary by location. All prices subject to change.
For private use only. Seats and tickets not for resale. No tax exemption or credits applicable.
Event availability is subject to change and may vary by theatre.
Private Gaming Party pricing only applicable for participating events. Price does not include tax or applicable online fees. Offer includes auditorium rental for one selected film only. Not responsible for loss or damage to console/games.
We’ve enhanced our cleanliness & safety measures to set the mark for the movie-going experience. Learn more >