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Cinemark Terms & Conditions
If you do not enroll in Movie Club (see below), as a Member, you will receive benefits of Movie Fan.
Please see below for additional terms and conditions related to Movie Club.
If you believe that any Account summary showing the number of points in your Account is in error, you must notify the point-issuing Cinemark location, or contact us through cinemark.com, within thirty (30) days of the date the point was or should have been issued or it will be deemed correct. You may be required to submit documentation (such as receipts) to support your claim. Members are responsible for emailing [email protected]rk.com to request points be added back for accidental redemption. However, we do not guarantee that points will be added back as requested.
Points redeemed are applied on a first in, first out basis.
Movie Ticket Rewards must be used before any Movie Club Credit (defined later) can be used.
(ii) Change, discontinue or limit access to the Cinemark Movie Rewards Program or any functionality, feature or other component of the Cinemark Movie Rewards Program; or
(iii) Suspend or terminate your use of or access to your Account, upon giving you notice of such suspension or termination, if we reasonably believe you have breached these Terms and Conditions.
(ii) Modify, reverse engineer, reverse assemble decompile, reduce to human perceivable form or create derivative works based on the Site, the Cinemark Movie Rewards Program or any of the software applications used by you in connection with your use of the Site or the Cinemark Movie Rewards Program;
(iii) Engage in any activity that does not comply with U.S. law or other applicable law and regulations (including federal, state and local laws and regulations and regulations of regulatory or administrative organizations) or otherwise engage in any illegal, manipulative or misleading activity through the use of the Site or the Cinemark Movie Rewards Program;
(iv) Disable any licensing or control features of the Site;
(v) Introduce into the Site or into the Cinemark Movie Rewards Program any virus or other code or routine intended to disrupt the Site or the Cinemark Movie Rewards Program, alter or delete its Content, access confidential Content on the Site or the Cinemark Movie Rewards Program, retrieve or record information about the Site or its users, or interfere with the operation of the Site or the Cinemark Movie Rewards Program , including, but not limited to, distribution of unsolicited advertising or mail messages and propagation of computer worms and viruses;
(vi) Merge the Site or the Cinemark Movie Rewards Program with another program or create derivative works based on the Site or the Cinemark Movie Rewards Program;
(vii) Post any material in any form whatsoever on the Site or within the Cinemark Movie Rewards Program that is defamatory, obscene or otherwise unlawful or violates any third party's right of privacy or publicity;
(viii) Sublicense, assign, translate, rent, lease, lend, resell for profit, distribute or otherwise assign or transfer the content of or access to the Site or the Cinemark Movie Rewards Program to others;
(viii) Infringe any third party's patent, copyright, service mark, trademark or other intellectual property right of any kind or misappropriate the trade secrets of any third party in connection with your use of the Site or the Cinemark Movie Rewards Program, or remove, obscure, or alter any notice of the copyright or other proprietary legends on the Site or the Cinemark Movie Rewards Program; or
(ix) Otherwise act in a fraudulent, illegal, malicious or negligent manner when using the Site or the Cinemark Movie Rewards Program. Except as expressly provided herein, Cinemark reserves all rights with respect to the Site and the Cinemark Movie Rewards Program, and may pursue all legally available options under both civil and criminal laws (and may cooperate with law enforcement agencies) in the event of any violations.
(ii) Do anything either by an act of omission or commission which might impair, violate or infringe the copyright, trademarks, and other intellectual property in the Site or the Cinemark Movie Rewards Program;
(iii) Claim (adversely to Cinemark or anyone claiming rights through Cinemark) any right, title or interest in or to the copyright, trademarks, and other intellectual property in the Site or the Cinemark Movie Rewards Program;
(iv) Misuse or harm the copyright, trademarks, and other intellectual property in the Site or Movie Rewards or bring the Site or the Cinemark Movie Rewards Program into disrepute;
(v) For its benefit, directly or indirectly, register or apply for registration of Cinemark’s trademarks or any mark which is, in Cinemark’s reasonable opinion, the same as or confusingly similar to any of Cinemark’s trademarks; and/or
(vi) For its benefit, directly or indirectly, register, maintain or apply for registration of a domain name which is, in Cinemark’s reasonable opinion, the same as, confusingly similar to or incorporates any of the Cinemark’s trademarks.
Please refer to the FAQ page at cinemark.com for further details regarding the refund procedures.
Please refer to the FAQ page at cinemark.com for further details regarding the Movie Club program.
Cinemark USA, Inc.
3900 Dallas Parkway
Plano, TX 75093-7865
Privacy and Security
Whether you are at one of our theatres or another location or using cinemark.com or the Cinemark mobile app, our policy is to protect the confidentiality of the individually identifiable information that you provide. The information we collect from you is used to process your orders and to provide you with a more personalized, quick, convenient shopping and rewards experience.
Personal identifiers and characteristics. To process your ticket purchase and to notify you of your order status, we need to know your full name, e-mail address, credit card number and expiration date and, to the extent permitted by law, ZIP code. Your street address and telephone number may be required when necessary for shipping and delivery of your order of movie tickets, gift cards, Supersavers discounts, rewards, and/or merchandise. In addition, if you choose to complete certain forms, provide us with optional information, or send us requests, you may be asked to provide the following information: street (mailing) address, city, state, ZIP, mobile phone number, and/or birthday (but not year). We use your orders to make your future shopping experience more convenient and to determine your preferences for purposes of making recommendations and to determine your rewards from third parties that might be of interest or of value to you. We may also collect information through cookies and automated computer information, as described below.
If you elect to register as a patron, we will require your name, e-mail address, street (mailing) address, city, state, ZIP, and mobile phone number. As a registered patron, we will use this information for our general marketing purposes, but we will NOT call your mobile phone for marketing purposes. As a registered patron, you will also receive our marketing materials via the street and/or e-mail addresses you provide, although you can unsubscribe (opt out) of those mailings at any time. Please note that it may take up to ten (10) business days after we receive your opt-out for it to take effect. If you opt-out of receiving emails about recommendations or other information we think may interest you, we may still send you e-mails about your account or any services you have requested or received from us.
You can review and change the individually identifiable personal information you provide to us at any time by clicking on My Profile. We are also constantly seeking to improve the layout and operation of cinemark.com based on the areas people visit, enjoy, and use most. We may occasionally wish to notify you about important changes to cinemark.com, new services, and special offers we think you might find valuable.
Cinemark may aggregate or deidentify any personal data that we collect in connection with our services, such that the information is no longer personally identifiable or attributable to you. Cinemark may use such aggregated information for our own legitimate business purposes without restriction.
Internet or other electronic network activity information
Information we collect also includes the IP address or other unique identifier (“Device Identifier”) for any computer, mobile phone, tablet or other device (any of which are referred to herein as a “Device”) used to access cinemark.com and use the Cinemark mobile app. A Device Identifier is a number that is automatically assigned to your Device, and our servers identify your Device by its Device Identifier. Some mobile service providers may also provide us or our third party service providers with information regarding the physical location of the Device used to access cinemark.com and use the Cinemark mobile app. We may use Device Identifier information for a variety of purposes, including enhancing or otherwise improving cinemark.com and the Cinemark mobile app and our products and services. Device Identifier information is generally non-identifying, but if we associate it with you as a specific and identifiable person, we treat it as personal information.
When you place orders, the information is sent via an encrypted connection designed to protect the information you send to us so that it is scrambled as it travels over the Internet. Once your information arrives safely at cinemark.com and Cinemark mobile app, it is encrypted in storage. Our policy is to limit access to that information only to those with a need to know. However, keep in mind that there is no such thing as perfect security.
"Cookies" are small pieces of information that are stored by your browser on your computer. We added this optional feature to enable you to order more quickly. Cookies are not required in order for you to purchase tickets at cinemark.com or Cinemark mobile app, however they do enhance the user experience by storing your ZIP Code information to expedite the process of finding the movies you want to see in your area. In addition, most Web browsers can automatically store cookies on your computer, but you can usually change your browser to prevent it. Whatever you decide about cookies and/or the convenience features we offer, you will always be able to browse and order from cinemark.com and Cinemark mobile app.
In addition to cookies, we also use at cinemark.com and Cinemark mobile app:
We log your current Internet address (this is usually a temporary address assigned by your Internet service provider when you log in), the type of operating system, the type of browser software and the type of mobile device being used. In addition, we may keep track of which areas of cinemark.com or Cinemark mobile app you are visiting. We aggregate this information to help us improve or create a better experience for users of cinemark.com or Cinemark mobile app. For example: we may upgrade those parts of cinemark.com that are heavily visited. Our website and mobile app automatically records usage information that we analyze statistically to track operational problems, to prevent fraud and to improve the effectiveness, security and integrity of the website and mobile app. We will disclose this information to third parties only in aggregate form or as may be required by law. For each page that you visit, we collect and store the following technical information:
As described in the “Computer Information” section above, we use Google Analytics. We may also permit Google Analytics to make use of a feature called User-ID. This functionality allows for more accurate analytics by using the same user identifier over various sessions and devices, including session unification of your interactions prior to logging in to the Site if you login during that same session. However, it is not intended to allow Google to personally identify an individual or permanently identify a particular device. No personal information is shared with Google.
Please note that not all tracking will stop even if you delete cookies.
Does cinemark.com share the information it collects with others?
Cinemark has disclosed or sold personal information to third parties for a business or commercial purpose in the preceding 12 months. Cinemark has disclosed or sold the following categories of information: personal identifiers, behavioral characteristics, commercial information, Internet or other electronic network activity information; geolocation data; inferences drawn from any of the above information.
Cinemark makes no active effort to collect personal information from children under the age of 13 and does not wish to receive any such information. Cinemark does not sell personal information of minors under 16 years of age without affirmative authorization.
For Nevada residents, you may opt out at any time from the sale of your information to third parties by submitting a verified request to us at cinemark.com/my-personal-information directing us that we do not sell to third parties any of your information that we have collected or will collect about you. The effect of your opt-out will be to prevent us from selling your information to third parties in exchange for financial consideration. Your opt-out will NOT affect the information we collect about you or use for Cinemark’s own purposes.
You have the right to request that Cinemark disclose to you what information it collects, uses, discloses, and sells. You also have the right to request that a business delete any personal information about you which the business has collected about you. You have the right to direct Cinemark to not sell your information. To submit any of these requests, you may call 1-800-CINEMARK or submit your request via cinemark.com/my-personal-information. Cinemark will not discriminate against you for exercising any of your above rights.
For further information on privacy matters contact our guest services department at Contact Us.