Scan at the box office and concession stand to earn points, unlock rewards and use your Movie Club credits.
Welcome to the Cinemark Help Center. Here you will find useful links and FAQ.
View your purchases for movie tickets, VR, and more.
View the upcoming tickets in your account.
Unable to make your movie? Refund your ticket purchase.
Find your purchase confirmation number.
Frequently Asked Questions for Tickets & Refunds.
Having trouble logging in? Reset your password.
Update your profile information, shipping information, and payment methods.
Change your email address for your account.
Edit your payments used for Cinemark.com purchases.
Manage your email newsletter subscription.
Have a gift card? Register it here.
View the balance on your Gift Card.
Looking for a gift? Purchase a Gift Card.
Frequently Asked Questions for Gift Cards.
View the history of your Connection Points and Rewards.
View the Rewards in your Connections account.
Use your points and redeem Connection Rewards.
Scan your Connections ID to earn points for your purchases.
Frequently Asked Questions for Connections.
Edit your payment method for Movie Club.
Frequently Asked Questions for Movie Club.